Preview

Sustaining Employee Performance Management Case Study: Kudler Fine Foods

Better Essays
Open Document
Open Document
1404 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Sustaining Employee Performance Management Case Study: Kudler Fine Foods
Kudler Fine Foods
Dwandrea Hubbard, Christine Jagmohan, Laura Nelson,
HRM/300
March 30, 2015
Sara Yarian
Kudler Fine Foods

Sustaining Employee Performance Paper

Kudler Fine Foods is known for their customer service, treating their customers with courtesy, friendly manner and offering a delightful and pleasing shopping experience to each customer is imperative. This is why Kudler Fine Foods has helpful and knowledgeable staff. This essay will discuss two job positions within Kudler Fine Foods, the general functions of performance management systems, job evaluation methods for each position, compensation plans, and the importance of employee benefit plans.

Cashier
The role of the cashier is very important. That individual is responsible …show more content…
In order for that to happen, Kudler must continue to evaluate jobs using the job classification, job ranking and point ranking in order to recruit the best for the company. It is also important for lower level employees to continue to work on their skills and have dialogue with management to discuss their career path within the organization and focus on the areas that is pay driven based on their competency level.

Conclusion
Kudler Fine Foods are highly selective in acquiring their employees. This is why it is essential for Kudler Fine Foods to have a strong system in place. Such as performance management systems, job evaluation methods, compensation plans, and employee benefit plans are essential ways to motivate employees, maximize performance, and achieving goals. This will help Kudler Fine Foods in retaining and attracting high-quality employees and at the same time, Kudler Fine Foods will be able to accomplish their mission.

References

DeCenzo, D., & Robbins, S. (2013). Fundamentals of human resource management (11th ed.). Hoboken, NJ: John Wiley &
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Powerful Essays

    Kudler Fine Foods Service Request
    • 1160 Words
    • 5 Pages

    Kudler Fine Foods Service Request

    Kudler Fine Foods has had great success in the past and present with its mission and sales. Since its first upscale store opened in 1998, Kathy Kudler (Founder) has expanded and opened stores in two other locations. So, to further expand its operation, Kudler has decided to express interest in designing Kudler Fine Foods Frequent Shopper Program. This shopper program should increase revenue. With this being revolutionized, Kudler’s new initiative is tracking purchase behavior at the individual customer level and providing high value incentives through a partnership with a loyalty points program. The customer purchase behavior patters will help Kudler refine its processes and offerings to best satisfy their valued customers. Price is not the primary differentiating factor for Kudler consumers; these consumers are focused on quality and finding specialized items. Therefore, rather than providing everyday discounts to the customers for their purchase frequency like lower end markets, Kudler has partnered with a loyalty points program to provide customers with points which can be redeemed for high end gift items, airline first-class upgrades, or other specialty foods (Apollo Group, Inc., 2007).…

    • 1160 Words
    • 5 Pages
    Powerful Essays
    Read More
  • Better Essays

    Marketing Mix Kudler Fine Foods
    • 1206 Words
    • 5 Pages

    Marketing Mix Kudler Fine Foods

    The description of how Kudler Fine Foods operates and what it offers its customers. The breakdown of how accurate Kudler Fine Foods uses marketing research and competitive intelligence. Areas are identified that need improvement in the marketing plan for Kudler.…

    • 1206 Words
    • 5 Pages
    Better Essays
    Read More
  • Good Essays

    Kudler Fine Foods Reward System Case Study
    • 667 Words
    • 3 Pages

    Kudler Fine Foods Reward System Case Study

    Kudler Fine Foods is committed to designing and implementing an organizational reward system that will promote and incentivize the goals of the organization. Human Resources will examine the challenges in planning and administering a pay system which includes understanding economic and legal factors that determine pay levels, align compensation strategy to general business strategy, develop systematic pay structures, and address key policy issues (Casio, 2006). Kudler Fine Foods organization rewards system consists of three components including direct compensation, benefits, and employee assistance programs.…

    • 667 Words
    • 3 Pages
    Good Essays
    Read More
  • Good Essays

    Kudler Market Structure
    • 1203 Words
    • 5 Pages

    Kudler Market Structure

    The organization has developed a loyalty by its customers and has profited from this loyalty. The company has achieved profitability by expanding its services such as parties and frequent shopper programs (Apollo Group, 2011). The development of these added programs increased their revenue and expanded their customer base. Kudler Foods was the first to create these type of programs, first in their marketing area. Another way the company is competitive in the marketplace is through providing customers with new gourmet selections (Apollo Group, 2011). This allows the company to follow trends of its customers and being able to set a price on those items. By being flexible on their pricing, the company can change prices when there is need to stimulate the sale on select products. This keeps Kudler Fine Foods competitive in the…

    • 1203 Words
    • 5 Pages
    Good Essays
    Read More
  • Better Essays

    Kudler Fine Foods: Differentiating Between Market Structures
    • 1135 Words
    • 5 Pages

    Kudler Fine Foods: Differentiating Between Market Structures

    Kudler Fine Foods currently possess a competitive edge in the specialty or gourmet foods market as a result of their prime location and customer base; however, there is much room for improvement to sustain its operational capacity. Kudler’s strategic plan vividly highlights key areas for improvement as well as potential risks that could hinder long- and short-term strategic objectives. In each of Kudler’s three locations, potential competitors exist that could easily hi-jack their customer base in the long-run if changes are not made to address some weaknesses.…

    • 1135 Words
    • 5 Pages
    Better Essays
    Read More
  • Satisfactory Essays

    Kudler Fine Foods
    • 681 Words
    • 3 Pages

    Kudler Fine Foods

    Kudler Fine Foods wants to increase customer loyalty with offering more services, increasing the firm’s understanding of customers’ buying patterns, and giving more efficient operations. Customers will be informed through marketing and word of mouth (Virtual Organization Portal: Kudler Fine Foods). The company wants to widen its service by giving a catering service with the including the in-store parties that it currently offers. The company wants to utilize local organic growers to buy products. Planning and strategizing helps the organization create future goals and create the steps needed to accomplish those goals. The company needs determine how management can frequently scan grocery industry for ideas needed to make their vision a reality. Kudler Fine Foods need to capitalize its internal and external strengths. The company can achieve this by concentrating on the company’s values and mission statements. With a good strategic plan, the company can be successful.…

    • 681 Words
    • 3 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Kudler Accounting System Paper
    • 948 Words
    • 4 Pages

    Kudler Accounting System Paper

    Kudler FineFoods has 127 employees’, and Kathy is the company president. The structure of the company is divided by the corporate and retail employee’s, however they still have to report to Kathy. The Director of Finance and Accounting, Director of Store Operations, Director of Finance, and Human Resources report directly to Kathy. They help to assist Kathy about business decisions that will help with opportunity to grow. The Director of Finance and Accounting, John Smith, is to create goals, policies, procedures, and priorties that is related to the budget, finacial management, payroll, and accounting. John also supervises and participates in preparing the finacial statements and report for the company, this includes future costs and revenue. John also has the task of creating system controls for new finacial systems, and ways to improve existing systems. John supervises 2 accounting clerks and 2 computer support staff members.…

    • 948 Words
    • 4 Pages
    Good Essays
    Read More
  • Powerful Essays

    Kudler Fine Foods Ethical Program
    • 2643 Words
    • 11 Pages

    Kudler Fine Foods Ethical Program

    In order to build an Ethical Organization Profile it is very important to understand the culture and operations of the business. Kudler Fine Foods is an upscale specialty food provider. Kudler places strong emphasis on quality and the ability to provide one stop shopping for the finest foods across a large spectrum of products. The company currently has three locations that boast 8,000 square feet of retail space which host six specialty departments. Kudler Fine Foods has a fresh bakery, fresh produce, a butcher shop with meat and seafood, packaged foods, cheese and specialty dairy, and most importantly fine wines. The owner, Kathy Kudler, is aware that it is through her customers’ satisfaction that her stores will find success. Kudler connects with its customers with a knowledgeable staff that promises to make the shopping experience delightful and pleasing.…

    • 2643 Words
    • 11 Pages
    Powerful Essays
    Read More
  • Good Essays

    Kudler Fine Foods Case Study
    • 454 Words
    • 2 Pages

    Kudler Fine Foods Case Study

    Analyzing Kudler Fine Foods and its recruitment and selection practices it is easy to identify good methods that Kudler Fine Foods are using to recruit, giving the opportunity to their employees to succeed starting with the hiring process internally before having to look outside for possible candidates.…

    • 454 Words
    • 2 Pages
    Good Essays
    Read More
  • Good Essays

    Bsa 310 Week 2
    • 653 Words
    • 3 Pages

    Bsa 310 Week 2

    Kudler Fine Foods are based out of several locations out of the state of California – the driving objective if for Kudler Fine Foods is to accomplish maximum profit by way of providing quality products at competitive prices to other competitors. Kudler Fine Foods has plans for future growth by expanding of the services by a sharpening the efficiency of their operations. Kudler Fine Foods also like to increase loyalty and profits to their organization and has been interested in developing a system to track customers purchase through frequent shopper program to award loyalty points for redemption.…

    • 653 Words
    • 3 Pages
    Good Essays
    Read More
  • Better Essays

    Kudler Fine Foods
    • 1989 Words
    • 8 Pages

    Kudler Fine Foods

    There are three organizational cultural views that are present in Kudler Fine Foods, the visible culture, the espoused culture, and the core beliefs. The visible culture is defined as how the company is viewed from outside the company, ie. what is heard, seen, or discussed about the company. The Kudler Fine Foods philosophy is “…highly satisfied employees create highly satisfied customers, so we intend to provide a total rewards system that is above the market.” (Kudler Fine Foods – Policies & Procedures, 2005), and is demonstrated by the awards that are given to employees for outstanding…

    • 1989 Words
    • 8 Pages
    Better Essays
    Read More
  • Good Essays

    Kudler Fine Foods Case Study
    • 712 Words
    • 3 Pages

    Kudler Fine Foods Case Study

    Today many companies are enduring the challenge of hiring, training, and retaining employees. Kudler Fine Foods employs approximately 127 individuals total from all stores. Human Resource policies at Kudler Fine Foods consists of recruiting individuals from outside the stores for entry level jobs and other positions such as managerial positions are offered to employees of Kudler before recruiting ‘outside’ prospective employees.…

    • 712 Words
    • 3 Pages
    Good Essays
    Read More
  • Better Essays

    Computer Information System Brief
    • 1317 Words
    • 6 Pages

    Computer Information System Brief

    Kudler Fine Foods has many needs when it comes to general business and accounting. Some of the types of general business needs of Kudler Fine Foods are sales, marketing, advertising, human resources, maintenance, communications, customer relations, and information technology. Accounting needs for Kudler Fine Foods include payroll, accounts payable, accounts receivable, capital assets, inventory, purchasing, general ledger, point of service transactions, bank reconciliations, and security. It is imperative that all of the needs of Kudler Fine Foods be satisfied in the most cost effective and efficient way as possible in order to continue to offer the very best in specialty foods to the San Diego area. In order to meet the high level of customer satisfaction that Kudler Fine Foods would like, we need to research the current computer information system that they are using.…

    • 1317 Words
    • 6 Pages
    Better Essays
    Read More
  • Satisfactory Essays

    Kudler
    • 354 Words
    • 1 Page

    Kudler

    Employees hired by organizations are one of the greatest assets. Often these employees hold the key to innovation through their in depth knowledge of processes and procedures and through ways at which they can be improved. Kudler Fine Foods acknowledges that its employees are the greatest asset of the company, and being a progressive company leadership believes in compensating innovative thinking of employees. This forward thinking has allowed for Kudler Fine Foods to establish itself as an industry leader in the fine foods market. Employees at Kudler are rewarded for innovative thinking and actions through a host of financial and recognition awards. Employees are rewarded for their innovation and customer service through several employee recognition programs. Store associate of the month winners are awarded a reserved parking spot and a store plaque that acknowledges their contributions. Store associate of the year is awarded $1,000 and entered into a competition for company associate of the year. Company associate of the year is awarded a cash bonus of $2,500, is offered an opportunity to become part of the company’s leadership development process, and is recognized in local newspapers. Through the company’s leadership development process the employees meet with leadership and share their innovative ideas with the company. Perhaps one of the best ways to reward day to day innovative behavior that Kudler has is through it’s on the spot reward program. Store managers are able to compensate employees an amount ranging from $10-$25 for innovative behavior they witness. Acknowledging innovative behavior and rewarding it spurs other innovative behavior from employees which adds to the growth of Kudler. Stores are also rated and rewarded through an incentive program tied to overall store performance. Innovative behavior provides the store greater opportunities to be selected for this award. The incentive can pay up to 20% of after-tax store profits that are then…

    • 354 Words
    • 1 Page
    Satisfactory Essays
    Read More
  • Better Essays

    Kudler Fine Foods Case Study
    • 1112 Words
    • 5 Pages

    Kudler Fine Foods Case Study

    The highest potential of impact and performance in the current Kudler Fine Foods organization for a manager with character and integrity is in the area of employee empowerment. Currently Ms. Kudler works seven days a week ensuring the purchase of the proper product for each store and the pulling of product off the shelves at appropriate times. As a manager, my goal would be to earn the trust of Ms. Kudler to perform this part of my job. Demonstrating consistent Kudler Fine Foods values, which is a result of character and integrity,…

    • 1112 Words
    • 5 Pages
    Better Essays
    Read More

Related Topics