Effective Communication Skills

Effective Communication Skills I. Rationale
In today’s competitive business world and difficult economy, coherent, effective communication is more essential than ever before. It is the foundation on which companies and careers are built and a crucial component of lasting success. Whether you are communicating with bosses, coworkers, customers, vendors, or peers, using effective communication is essential to job achievement. Whether it’s a face-to-face conversation or a professionally written e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression.
The Effective Communications Skills Seminars below will help you develop a truly engaging and responsive communication style, leading to positive results for you and your organization. These communication courses help individuals communicate and influence the perceptions of others in virtually all business and personal interactions. Some people may need to improve their written communication for more clear and concise business emails, letters, and reports. Others may need to develop their presentation skills to give better presentations to bosses, teams or large groups. Others may need training to improve their technical writing or technical presentation skills.

II. Objectives This seminar is provided to:
1. Help individuals who wish to increase their communication ability and overcome their drawbacks.
2. Comprise various communication skills workshops which help people to understand the practical importance and implications of effective communication.
3. Helps those who possess good communication skills to explore new dimensions.
4. Considered as an important source of knowledge by most organizations
5. Make all efforts to ensure that each person attending the seminar must learn something new which helps that person to grow and succeed.
6. Help people to recognize their interpersonal capabilities.
7. This helps an organization to attend the maximum communication stability among employees. Thus, it brings forth growth and success.
III. Course Outline Module | Sessions | Activities | Expected Output | * Communication Skills * Business Writing Concepts(letter writing, effective writing, techniques, editing and style matters, managing publications) * Technical Writing Workshops (definition, importance, characteristics, kinds, purpose, grammar and style, audience, structure and content, format, professional respect, professional prospects objectives, ethics) * Vocabulary Enhancement | 1 day | * Lectures and discussion * Business Letter Writing * Oral Drills/Pronunciation Drills | * Participants who attended the seminar must be able to learn new things, and improve their skills in communication. * To have improvement to their business and technical writing skills | * Presentation Skills * Effective Briefing Skills and Techniques * Presentation Skills for Technical Topics * Developing Powerful Presentation Skills | 1 day | * Audio visual presentation * PowerPoint Presentation * Written examination * Public Speaking | * To achieve maximum communication cooperation throughout. * Participants must be more competent and shows conviction in any presentation they might have | * Handling Complaints * Principles of Good Complaint Handling * Better Practice Guide to Complaint Handling * 5 Tips on Handling Complaints on Social Media * Complaint Handling Procedure | 1 day | * PowerPoint Presentation * Lectures and Discussion * Audio Activity * Role Playing * Listening Activity | * To establish a well-trained and functional organization * Participants should be able to develop presentation skills that is best suited to them |
IV. Learning Methodology The methodologies to be employed in this seminar will be lecture-discussion, slide/audio video presentation, demonstration, simulation, open forum and written examination.
V. Participants Each division of department of Bureau of Construction, Bureau of Design and Administration and Manpower Management Services (HRPD&HRMTD) shall send 2 of their officers including supervisor, manager and executive to attend this seminar.
VI. Time Frame The allotted time in conduction of this program was 3 days for completion.
VII. Dates and Venue The Seminar-Workshop on Effective Communication Skills shall be conducted on October 2012, at the AMMS Training Room, DPWH Building from 8:00 AM to 5:00 PM.

VII. Evaluation Method A Pre-Training Survey and Post-Training Evaluation shall be administered to the participants at the start and at the end of the seminar-workshop to access if the training has achieved all its objectives.
VIII. Resource Speaker It will be identified by the Department of Public Works and Highways.
XI. Training cost 1. Food Purchases
A. List cost per person for each meal
- Breakfast 100.00 per pax
- Lunch 150.00 per pax
- Snacks150.00 per pax B. List meal (breakfast, lunch, dinner) - Breakfast PHP 10,000
- Lunch PHP 15,000
- Snacks PHP 7,500

Total Food Purchase PHP 32,500.00

2. Meeting Room Rental PHP 25,000.00 3. Audio-Visual Equipment Rental PHP 20,000.00 4. Honorarium Speaker (24 hours x 700) PHP 16, 800.00
TOTAL COST PHP 94,300.00
XII. Recognition Certificate of Training shall be awarded to participants who fulfill the requirements of t5he seminar-workshop.