Communication and interpersonal skills
2.0 Understand how communication and interpersonal skills affect managerial performance in the workplace
Evaluate how interpersonal skills and communication skills affect managerial performance
2.1 It is self-evident that communication and interpersonal skills are crucial in the workplace. Good two-way communication is important to enable the flow of information in an effective way whether it be verbal or non-verbal. Good communication has a positive impact on the performance of the team including; everyone is clear what is expected from them, they receive good feedback and recognition of achievements which makes staff feel valued and boosts employee morale. The manager needs to be approachable and have a non-threatening manner so staff feel at ease when discussing any issues or concerns. Good interpersonal relations encourage open behaviour where everyone is working as a team and supporting each other with a common sense of purpose. When goals and objectives are clearly set, with colleagues feeling involved and motivated, it has the overall effect of connecting each staff member and enabling team work. All of this results in a much stronger performance from the organisation as a whole, delivering high quality dental care in a happy relaxed environment and inevitably It will be much more successful in achieving its goals Poor communication results in staff being unclear of objectives, de-motivated and giving the impression of disinterest or even arrogance. Failure to communicate effectively often leads to conflict and the spread of rumours can begin to circulate which can harm a business internally as well as externally. It would be impossible to achieve the practice’s goals and objectives if there is significant conflict in the workplace. Boredom and a negative attitude also influence an employee's receptiveness to a message. Overall poor communication and interpersonal skills have an adverse and counterproductive effect.
Provide an evaluation of two
Evaluate how interpersonal skills and communication skills affect managerial performance
2.1 It is self-evident that communication and interpersonal skills are crucial in the workplace. Good two-way communication is important to enable the flow of information in an effective way whether it be verbal or non-verbal. Good communication has a positive impact on the performance of the team including; everyone is clear what is expected from them, they receive good feedback and recognition of achievements which makes staff feel valued and boosts employee morale. The manager needs to be approachable and have a non-threatening manner so staff feel at ease when discussing any issues or concerns. Good interpersonal relations encourage open behaviour where everyone is working as a team and supporting each other with a common sense of purpose. When goals and objectives are clearly set, with colleagues feeling involved and motivated, it has the overall effect of connecting each staff member and enabling team work. All of this results in a much stronger performance from the organisation as a whole, delivering high quality dental care in a happy relaxed environment and inevitably It will be much more successful in achieving its goals Poor communication results in staff being unclear of objectives, de-motivated and giving the impression of disinterest or even arrogance. Failure to communicate effectively often leads to conflict and the spread of rumours can begin to circulate which can harm a business internally as well as externally. It would be impossible to achieve the practice’s goals and objectives if there is significant conflict in the workplace. Boredom and a negative attitude also influence an employee's receptiveness to a message. Overall poor communication and interpersonal skills have an adverse and counterproductive effect.
Provide an evaluation of two