Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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Effective internal communications is essential to the success of a company and the accomplishment of its mission and strategic objectives. The best companies ensure that internal communication channels flow from the highest to the lowest levels of the organization. As a result‚ employees are familiar with the mission‚ vision‚ and strategic objectives of the company and have a solid understanding of how their individual jobs contribute to overall success. While the importance of internal communications
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COAL INDIA LTD. Introduction Coal India Limited (CIL)‚ a holding company‚ was set up on 1st November‚ 1975 to streamline the working of the coal industry in a manner conducive to more efficient administration and rapid stepping up of coal production. The company has under it seven producing subsidiaries and one planning and design subsidiary. The coal mines in the north eastern region are directly managed by the holding company. Dankuni Coal Complex‚ a coal carbonisation plant in West Bengal‚ is
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A REPORT ON DURGAPUR PROJECTS LTD BY DHRUBAJYOTI MISHRA ‚ MHROM (CU) [pic] A REPORT ON DURGAPUR PROJECTS LTD. Introduction:- One of the feather of the cap of the West Bengal govt. in industrial sector is Durgapur Projects Ltd. It is mainly related to manufacturing units - from steel to power and from cement to mining machinery. Durgapur Projects Ltd‚ is not only increasing the govt. earning but also developing the entire society as a whole.This report on DPL is describe under
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CERA SANITARYWARE LTD COMPANY BACKGROUND Cera Sanitaryware Limited (Cera)‚ a Gujarat-based company‚ was established in 1980. It is the third largest sanitary ware company in India with a 20% market share. Cera is in the business of manufacturing ceramic wash basins‚ wash basin pedestals‚ bidets‚ water closet pans‚ flushing cisterns‚ urinals and similar sanitary fixtures and also in the business of trading of power. Its sanitaryware manufacturing plant is located at Kadi in Gujarat. With a
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Suggested Answers with Examiner’s Feedback Edited by Foxit PDF Editor Copyright (c) by Foxit Software Company‚ 2004 For Evaluation Only. Page 1 of 24 Question Paper Integrated Case Studies – I (MB371) : October 2007 Case Study (100 Marks) • • • This section consists of questions with serial number 1 - 7. Answer all questions. Marks are indicated against each question. Case Study Read the case carefully and answer the following questions: 1. “During the 1980s‚ BAL was the undisputed
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different approvals‚ usually built upon moral preference. Mill is able to categorize every human license into exist internal and external sanctions‚ and believes that it is possible to change your moral selection. External sanctions exist outside of the individual‚ independent of his mind. They may take the form of peer pressure‚ the fear of disapproval‚ or the fear of god. Internal sanctions stem from one’s conscience. These consist of feelings like discomfort or joy when one realizes the consequences
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paralysis. Fear will control us if don’t learn to keep it under control. Fear is a instinct we are born with‚ and that’s supposed to be a good thing. The human brain has two fear mechanisms. One makes us fight or take flight. The other makes us think things over before we act. We have not changed much biology in millions of years‚ but our environment has completely changed. Millions of years ago‚ we walked amongst our predators and had to defend ourselves. Our "fight or flight" mechanisms would have been
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Metro-Internal Overview of the Current Scenario Week1: Average Team Strength – 12; Average Productivity – 6.5 Week2: Average Team Strength – 10; Average Productivity – 7.2 Learning & Observations: 1) The market as a whole is quite receptive to the Cash & Carry concept saving a lot of effort in terms of making customer calls. 2) There is a major chunk of our prospective customers in the outskirts of the city; but many of them don’t have a valid business licence or don’t have
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Company Overview Helen of Troy Limited is a global designer‚ developer‚ importer‚ and distributor of an expanding portfolio of brand-name consumer products. The Company operates in three segments: Personal Care‚ Housewares and Healthcare. Its Personal Care segment’s products include electric hair care‚ beauty care and wellness appliances; grooming tools and accessories; and liquid‚ solid- and powder-based personal care and grooming products. Its Housewares segment provides a broad range of consumer
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