excerpts: Is the India story fading? As we were all growing up there used to be a very big mantra in India which was called ’export or perish.’ There was a long period when we used to focus on import substitution. In the past eight years‚ these two phrases ’export or perish’ and ’import substitution’ are no longer a part of the Indian economic vocabulary. I was looking at all the equipment and facilities‚ furniture for our new office. I was shocked that so much of it is imported. Tables and chairs are
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I have. Reading the article “Why We Hate Fat People” by: J. Eric Oliver‚ I can understand both sides. Although obesity is currently a hot topic among policy movers‚ it is certainly not a new issue and has been a topic of concern since the early 1950s‚ with U.S. government agencies and health organizations publishing guidelines for obesity prevention through diet‚ exercise‚ or both. Given the fact that we are a society of non-thinkers and always believers‚ we are more inclined to believe all the
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THE ROLE OF DECISION MAKING IN MANAGEMENT AND WHY MANAGERS FIND IT DIFFICULT TO MAKE GOOD DECISIONS PART 1: FUNDAMENTALS OF DECISION MAKING INTRODUCTION Management is always a decision-making process. Decision-making permeates through all managerial functions and covers every part of the organisations. It is a key element in the process of management. All matters relating to the process of management such as planning‚ organising‚ leading and controlling are settled through decisions made by managers
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Difficult Customers The customer leaned across the counter. “You mean I spend thousands of dollars in here‚ and I can ’t return a defective tool?” he said. “Well‚ the tool isn ’t really defective‚” replied the counter salesperson. “So you ’re calling me a liar?” The customer now had everyone ’s attention. His loud voice and aggressive manner caused some of the other customers to look at one another and roll their eyes as if to convey the silent message‚ Oh‚ one of those difficult people. It
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number of calls to the Medi – Call Personal Alarms Systems LTD call centre and how the management implement certain capacity strategies in order to distribute call times whether it be an emergency‚ technical or a reassurance call from the customer. This is viewed over a twelve-hour shift and highlights the problems where the call centre is over capacity or under capacity. The case study looks at the problems with the current operations and service management within Medi–Call call centres. Within
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you ask people why they work‚ a lot of them will say that they work for money. People usually work to get the things that they need to live. Sometimes money is the only reason why people work. Once‚ for example‚ I asked my mother why she works despite it being hard. She said that she can get personal satisfaction through working. Also‚ she works to perform rewarding and meaningful activities. In addition‚ she works for companionship. I think that my mother is an example of why people work for more
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Summary: Difficult Conversations – How to Discuss What Matters Most – Written by Douglas Stone‚ Bruce Patton and Sheila Heen I decided to profile this book because it is packed with relevant information on handling Difficult Conversations. Difficult Conversations happen in all areas of life – think about your relationships and work. This book is very relevant if you are responsible for other people. I recommend highly you read it if you are a leader and/or a manager of any group. What makes these
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People & Change Management assignment Learning outcome 3 Module Leader: Cathal Esler By John O’Flynn Analyse the elements required for effective recruitment‚ selection and training within contemporary organisations. In contemporary organisations things work a little faster than the traditional organisation with the pyramid scheme that is used starting with a president‚ maybe a few vice presidents‚ layers of management and the majority of employees at the bottom‚ certain jobs are specialised
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What are the different ways in which we evaluate people? Some of the ways in which we evaluate people are impression formations‚ attributions‚ and our attitudes. Impression formations are often formed through our first impressions. These include their clothes‚ gestures‚ manner and tone of speaking‚ appearance‚ gender‚ and often many other things (Morris & Maisto‚ 2005). Physical appearance often gives a hint of what and who the person is. The way a person talks and relate to others is another strong
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is committed to quality and continuous improvement. Changes have an effect in employee attitudes‚ expectations‚ perceptions‚ and behaviors. Whatever external change agent there may be‚ whether it is a consultant or internal management figures. Employees and management need to recognize that the initiated is not doing it for personal reasons. There are both external and internal forces that create the need for change to remain successful. Managing change is the key factor. Unfreezing the
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