Kingston Jamaica commented that the stay at this facility was not a good one as the receptionists at the front desk were clueless whenever the asked questions. I would suggest that the front office manager (who is a person who supervises all the activities that takes place at the front desk) of the hotel pay more attention to this condition‚ or choose better qualified persons in order to play the role of the receptionist. The front office of a hotel is perhaps the most important area of the organization
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complains. • Miss Diane‚ the receptionist. She is kind and has enthusiasms towards the work‚ but don’t have much experience in hospitality industry. Problem: Ms An comes to the hotel reception in the afternoon‚ she has guaranteed reservation‚ and wants a room immediately‚ but the hotel is unable to give her a room because the hotel is full already. Setting: in a 5 star hotel reception How It Starts: The guest comes into the hotel (looks tired)‚ ask the receptionist to give her a room which has
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COVER LETTER JOB TITLE: Receptionist / Night Concierge / Security Officer I am a qualified female SIA door supervisor licensed holder‚ a well-motivated and energetic individual‚ who possesses good interpersonal skills and the ability to communicate effectively. I have worked over 4 years in the security industry and have vast experience in reception duties‚ access control systems and security guarding‚ with an excellent customer service skills in dealing with the public‚ members of staff and contractors
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Unit 211 Provide Reception Services The purpose of the receptionist role is to represent the trust and give the patients the first impression of the NHS as they are the first point of contact between the patient and the organization. It is vital to present a positive self-image and a good representation of the trust because we want people to come back and use the services again and give the trust a good name. We can display a positive self-image by being attentive‚ well dressed‚ having good body
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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Unit 211 – Provide Reception Services 211.1 Understand the purpose of reception services in a business environment Assessment Criteria 1.1. Explain the purpose of the receptionist role as the first point of contact between the public / client and an organisation A. The receptionist is who the customer meets/speaks to first therefor needs to give a good impression of the company‚ they need to appear very professional. This can be portrayed in many different ways including personal appearance and
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CROSS COLLEGE ASSIGNMENT BRIEF COURSE NAME / CODE|BTEC National Extended Diploma in IT (Software) / NV402| UNIT / MODULE / K/F SKILL / CODE|3 – Information Systems| LEVEL|3| ASSIGNMENT TITLE|Assignment 2 – The case study| LECTURER/ASSESSOR|Ziad Bouji| ISSUE DATE|15/03/2013| DEADLINE DATE|15/05/2013| RETURN MARKED WORK TO STUDENT DATE|| Student declaration I declare that this assignment is all my own work and the sources of information and material I have used (including the internet)
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The Duties of A Secretary When we enter a law office the first individual we meet is the legal secretary. She is the one withe responsibility for the correspondence‚ records‚ and other affairs of a.law office. The word "secretary" reflects its Latin root secretum (secret)‚ which originally referred to a person who acted as a confidant‚ and handled matters of a private nature for his principal. The executive position or executive secretary is one of major responsibility in business or government
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Candidate Name: Haney Noor Haree Unit Code: R/601/7639 Unit Title: Principles of Providing Administrative Services ___________________________________________________________________________ Understand how to make and receive calls When working in a business environment‚ anyone who deals with administration is most likely going to have to use office equipment‚ systems and procedures. These will range from telephones to photocopiers‚ computers to coffee making facilities for guests. Knowing
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variety of people and situation eager to work long hours to see successful results. WORK EXPERIENCE: 1. Worked as a Senior Front Office‚ Receptionist in HOTEL RELAXINN‚ Ameer Ahmed magu‚ Henveyru‚ Male‚ Rep of Maldives from 27-02-2007-15-02-2009(2 years). My Salary per Month: 350/-(U.S.D)+ Food & Accomidation+Service Charge. Front office Receptionist Roles and Responsibilities: When Check in guests has to play a very important role: Assign rooms and issue room keys. Check with the housekeeping
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