Customer Relationship Management in Banking with a case on HSBC A Project Report presented to Dr. Shweta Dixit Faculty Member Narsee Monjee Institute of Management Studies Mumbai on March 21‚ 2007 in Partial fulfillment of the academic requirements for the Part Time MBA Programme by Mr. Kapil Bhatia (03) Preface The service industry has always been of vital component of all economies. It has become more so these days. From
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A. Summit Mobile Garage (SMG) – 1. Structure – a. Shop Drawings – CPS has received updated shop drawings. CPS is in the process of reviewing the drawings and verifying that previous comments have been addressed. CPS is meeting with Rubb later today and should give ok to move forward with fabrication. b. Factory Rep – CPS is working with Rubb on final pricing and insurance. Determination will be made if rep is required after test build. Pat said that he thinks it would be a good investment‚ CPS
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conclude‚ the scope and the limitations to the dissertation will be articulated. 1.1 BACKGROUND The dawn of the 21st century has seen the growing implementation of customer relationship management (CRM) by organizations. Regardless of their size‚ organizations have been optimistic to employ CRM to generate and maintain the relationship with customers in a more effective manner‚ in turn to develop a comparative advantage with competitors. According to Ndubisi and Wah (2011)‚ customer loyalty and
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CRM at AIRTEL Assignment #1 GBMP 508-01 2010 Submitted to: JAMES EVERARD Submitted By: Smiley Smiley(810-272-591) 10/13/2010 CUSTOMER RELATIONSHIP MANAGEMENT AT AIRTEL About the Company Airtel comes from Bharti Airtel Limited‚ one of Asia’s leading integrated telecom services providers with operations in India and Sri Lanka. Bharti Airtel since its inception has been at the forefront of technology and has pioneered several innovations in the telecom sector. Airtel is third largest
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CUSTOMER RELATIONSHIP MANAGEMENT In TELECOM INDUSTRY 1.INTRODUCTION The most successful companies are those that focus on delivering exceptional customer value through one of three value disciplines‚ while being satisfied with simply meeting industry standards in the other two areas. These disciplines are: Operational excellence‚ Product leadership‚ and Customer intimacy. 1. Operational Excellence Companies attempt to find a combination of price‚ quality and ease of purchase that
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9 - 2 0 1- 0 3 3 REV. AUGUST 6‚ 2003 GEORGE CHACKO PETER TUFANO Diageo plc Ian Cray‚ Diageo plc’s Treasurer‚ looked out of his office window onto the busy streets of London in October 2000. The London-based consumer goods company Diageo had recently announced its intention to sell its packaged food subsidiary‚ Pillsbury‚ to General Mills. Earlier in the year‚ Diageo also announced its intent to sell 20% of its Burger King subsidiary through an initial public offering during 2001‚ to
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A. Summit Mobile Garage (SMG) – 1. Base – Awarded. Jeff has been coordinating with them on design efforts. a. Jay is doing a site visit. b. CPS received the initial shop drawings for review. They looked good and have been approved. Jeff will send Randy‚ Gary‚ Jason and Dick the shop drawings. c. CPS is working with Enercept to ship the panels to NY on Feb 8th‚ because CPS doesn’t have anyone on site in NY till then to receive the shipment. 2. Structure – Awarded. Jeff has been coordinating with
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Question 1 How much business risk does AHP face? How much financial risk would AHP face at each of the proposed levels of debt shown in case Exhibit 3? Answer these questions by computing and evaluating the asset beta and the equity beta. To start with‚ we have to state the difference between business risk and financial risk. Business risk represents the risk of the firm’s assets when no debt is used. It is then the risk that is inherent to the firm’s operations. This risk is represented by
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Brand equity DirecTV Company has a great promotion which includes its offers for a limited time. The company strategy is to promote their limited time deals to gain and attract more clients by focusing on high quality and value offers to its customers. Furthermore‚ one of the main important elements to introduce the DirecTV’s brand‚ is their ability to satisfy all the clients by offering a reasonable price which is 29.99$ with premium services. In this case‚ DirecTV is offering more than 150 channels
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EB 2003-02 February 2003 FOOD INDUSTRY MANAGEMENT CORNELL U N I V E R S I T Y Customer Relationship Marketing (CRM) in the U.S. Supermarket Industry: Current Status and Prospects Gerard F. Hawkes Senior Extension Associate Food Industry Management Program Department of Applied Economics and Management College of Agriculture and Life Sciences Cornell University‚ Ithaca‚ NY 14853-7801 Teaching • Research • Executive Education IT IS THE POLICY OF CORNELL UNIVERSITY actively to support
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