The Dabbawala System: Analysis and Recommendations Executive Summary The dabbawala delivery system can be improved by focusing on transportation‚ turnover and technology. The on time‚ every time mission of delivering dabbas faces many travel issues each day such as: bicycles that have limited space‚ delayed pick up from food makers due to water supply‚ road work‚ and railway strikes. As the culture in Mumbai continues to change and the city experience growth‚ turnover has become a problem within
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Bombay Dabbawalas go high-tech For over a century they delivered hot lunch in packages to thousands of Bombay’s working people with almost faultless efficiency without the help of information technology. But now Bombay’s ubiquitous Dabbawalas lunch deliverymen have realized that they need to go high-tech after all -- not only to expand their business but also for their social security. The Bombay Tiffin Box Suppliers Association‚ an association of 5‚000 lunch deliverymen who are called Dabbawalas
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INTRODUCTION A dabbawala; also spelled as dabbawalla or dabbawallah; is a person in India‚ most commonly in Mumbai‚ who collects freshly cooked food in lunch boxes from the residences of mostly-suburban office workers‚ delivering it to their respective workplaces and returning the empty boxes back to the customer’s residence by using various modes of transport. "Tiffin" is an Anglo-Indian word‚ derived from obsolete English slang "tiffing" (to sip)‚ for a light lunch or afternoon snack‚ and sometimes
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Mumbai Dabbawalas The Mumbai dabbawals story started during the British raj‚ when Mumbai (then Bombay) became a business hub and people started migrating to earn their livelihood. In those days there was no canteen facility available so people used to carry their own Tiffin‚ but usually when they would start from home the Tiffin would not be ready. At first it cost the customer Rs.2. from that humble start this business has turned into a Rs.50 crore(approx.) industry. The dabbawalas started in 1890
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A dabbawala; also spelled as dabbawalla or dabbawallah; is a person in India‚ most commonly in Mumbai‚ who is part of a delivery system that collects hot food in lunch boxes from the residences of workers in the late morning‚ delivers the lunches to the workplace utilizing various modes of transport‚ predominantly bicycles and the rail trains‚ and returns the empty boxes back to the customer’s residence that afternoon. They are also made use of by prominent meal suppliers in Mumbai where they ferry
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| |The Fantastic Dabbawalas! | |PF1101: Fundamentals of Project Management 1) Introduction The Dabbawala when translated to English‚ means “lunch box delivery
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the efficiency and effectiveness to an action. For Dabbawalas service these five objectives and it can be defined as: 1- Quality: It is the most significant that’s why it placed first in the list of performance objectives. The operation of Dabbawalas service is very succeed in provided high quality by performance things right to matching to the customer’s expectation. • It will lowering cost: The lower fault made by the operation of Dabbawalas service‚ the less time will needed to correct the error
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goods and services which are ‘fit for their purpose’. This is giving a quality advantage. Reliability‚ Dabbawala is very reliable service for their customers they have a record of on time delivery with minimum errors. Basic Service‚ Dabbawala delivers the promised basic service to their customers‚ keep customer informed‚ and be determined to deliver value to customer. Service design‚ Dabbawala have developed a holistic design of their marketing services Speed : You would want to do things fast
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DABBAWALAS CASE STUDY What are the main learnings of the case? The dabbawalas carry tiffin for the employeesehich contains two main committees of the contractors who run the business.from the case we can learn why the tiffin carrying service has been successful in Mumbai Following are learnings of case Understanding the logistical system that can survive due to the culture in various places How can human resource management used in this field Flat hierarchy of the dabbawalas and how well they
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Discription- DABBAWALAS in Mumbai INTRODUCTION: Everyone wants to eat freshly prepared homemade food for their lunch after working hard in our morning shift. But what if the home is too far to go and have lunch. There seems to be a solution for this‚ that is‚ to bring your tiffin box with you in the morning but what about the freshly preparedness. So in order to solve this problem there is a service available in the economic capital of India‚ Mumbai. The service is known as Dabbawalas of Mumbai
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