The ‘Chick-fil-A Way:’ Focus on customer service‚ employees’ dedication By Holly Fisher Supplements Editor Now to the King eternal‚ immortal‚ invisible‚ the only God‚ be honor and glory for ever and ever. Amen. I Timothy 1:17 Chick-fil-A president Dan Cathy greeted employees at the newest Charleston area restaurant with a Bible verse‚ a prayer and a message about doing business the “Chick-fil-A Way.” Most people recognize the famous Chick-fil-A cows and their misspelled pleas to “Eat Mor Chikin
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Abstract According to research‚ in 2005‚ Chick-fil-A reported sales of more than $1.975 billion. It is documented that the company had 38 years of consecutive sales increase. The award winning company has been selected 11 times for the “Choice in Chains” Customer Satisfaction award. How Mr. Cathy accomplished this great feat is the task this paper is charged to unveil. Chick fil-A is already doing what it does best‚ “maintaining a quality product and consistently looking for ways to improve its
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{draw:frame} CASE ANALYSIS Principals of Management December 11‚ 2008 Abstract Chick-fil-a restaurant is a family owned chain. Truett Cathy has been in the restaurant business for 62 years and now has 1‚400 restaurants in 37 states including Washington D.C. {text:bibliography-mark} . As of 2007‚ Chick-fil-A’s reached sales of $2.64 billion which showed an improvement of 16.09% increase in sales from 2006 {text:bibliography-mark} . Table of Contents I. Introduction and Background
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TRUETT CATHY’S FIVE–STEP RECIPE FOR BUSINESS SUCCESS Chick-fil-A‚ the second-largest quick-service chicken restaurant chain in the country‚ gives all employees Sunday off to spend with family‚ to relax and to express their faith if they choose to do so. Yet‚ Chick-fil-A generates more sales in six days than most national chains produce in seven. Closing on Sunday is just one of the “principles before profits” ingredients in founder Truett Cathy’s inspiring recipe-for-success. Following – in his
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Samantha Guerra Period: 2B “EAT MOR CHIKIN” This advertisement is from Chick-fil-A. The slogan features cows that are seen holding signs that read: “EAT MOR CHIKIN” in all capital letters. Chick-fil-A is an American fast food restaurant specializing in chicken sandwiches. Founded in 1946‚ it has been associated with the Southern United States‚ where it has become a cultural icon. Chick-fil-A has over 1‚700 restaurants in 38 U.S states. The corporations culture is heavily influenced by its
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Situation Analysis External environment Chick-fil-A is affected by numerous external forces which challenge upper management’s ability to make Chick-fil-A “America’s best quick-service restaurant”. Through intense strategic planning‚ based upon the vision‚ mission and corporate values‚ Chick-fil-A has been able to establish a unique position in a very competitive industry. The corporate purpose of Chick-fil-A‚ “To glorify God by being a faithful steward of all that is entrusted to us and to have
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service‚ value‚ and a family-friendly atmosphere. Chick-fil-A meets all of these criteria. Chick-fil-A has an award winning customer service that does not happen without extreme attention to detail. With most fast food restaurants‚ speed is the top priority‚ a strategy that produces high volume‚ but leads to notoriously inconsistent and impersonal interaction with customers. Chick-fil-A is different. Its staff is swift and attentive. Chick-fil-A employees strive to complete orders within 90 seconds
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S. Treutt Cathy started Chick-fil-A in 1946. This chain’s origin can be traced to the Dwarf Grill‚ which was located in the city of Hapeville‚ Georgia‚ right outside Atlanta. After 15 years of working in the fast food industry‚ Cathy discovered a pressure fryer‚ which could ridiculously fast cook a chicken sandwich in the same amount of time it takes to cook a fast-food hamburger. Upon this mind boggling discovery‚ Truett decided to register his company name as Chick-fil-A‚ Inc.‚ with the trademark
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founder of Chick-fil-A. First Truett and his brother Ben opened a restaurant called the Dwarf Grill. After becoming a successful business‚ tragic losses came to Truett. His two brothers both died in a plane crash. Then after Truett had opened a second location‚ it caught fire and he had little insurance‚ so he could not reopen. After‚ Truett‚ the lone business manager had to go into surgery. Then while stuck in a hospital bed for months‚ he comes up with the idea for the Chick-fil-A sandwich
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write about is Chick-fil-A. This company started back in 1946 in Hapeville‚ Georgia. Its founder Truett Cathy believed all franchised Chick-fil-A Operators and their Restaurant employees should have an opportunity to rest‚ spend time with family and friends‚ and worship if they choose to do so (http://www.chick-fil-a.com/Company/Highlights-Sunday). Mr. Cathy attributed this closure on Sundays as part of his success. With sales for 2015 exceeding 6 billion (http://www.chick-fil-a.com)‚ I must
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