Introduction The Broadway café located in downtown is a coffee shop inherited from the owner’s grandfather. Although grandfather who gained wealthy business knowledge was an expert to run his coffee shop‚ the business still declined after his passed away. As we know from the history of Café‚ it had no Website and used little marketing with effective operations. Furthermore‚ the information of client names and family receipts are stored in grandfather’s memory only. Recently‚ as the risk of competition
Premium Coffee Starbucks Coffeehouse
Making BusinessDecisions I I just recently inherited my grandfather’s coffee shop‚ The Broadway Cafe. He started it in 1952‚ but unfortunately the business has been declining over the years. Business is declining‚ because of how outdated the Cafe is. Now that the Cafe is mine‚ I am determined to keep the business running by turning the coffee shop back into the hotspot it once was. In order to bring the Cafe up to date with the 21st century‚ a detailed analysis using Michael Porter’s Five Forces
Premium Porter generic strategies Customer service Customer
Cohesion Case In order for our business‚ The Broadway Café‚ to become more competitive in this environment‚ I deem it necessary to build a collaboration tool that will stimulate contact‚ knowledge‚ information‚ and events among employees‚ customers‚ suppliers‚ and all others who are interested in the business. A collaboration system is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information. Collaboration systems allow people‚ teams‚ and
Premium Customer service Customer Broadband Internet access
kinds of organizational change that can be promoted with information technology. What is business process reengineering? What steps are required to make it effective? How does it differ from business process management? Explain with example. In an organization‚ there are major risks and uncertainties in systems development that need to be addressed by the management. Determining when new systems and business processes can have the greatest impact is involved in these challenges. This may be the
Premium Business process reengineering Business process management Process management
Using information technology to grow a small business as applied to The Broadway Café Kristy Dobbins Strayer University Instructor: Amir Afzal D. SC CIS 500 Business Driven Information Systems Fall 2010 Abstract I recently inherited my grandfather’s coffee shop‚ The Broadway Café located in the heart of Harmony‚ NC. Since 1952 this shop has been the local hotspot for both locals and visitors. My grandfather has run this shop for years without modernized technology and has been successful
Premium Marketing Business Management
BUSINESS BUSINESS PROCESS PROCESS RE-ENGINEERING RE-ENGINEERING BP R BP R Report produced for the EC funded project INNOREGIO: dissemination of innovation and knowledge management techniques by Sotiris Zigiaris‚ MSc‚ BPR engineer BPR HELLAS SA J A N U A R Y 2 0 0 0 BUSINESS PROCESS RE-ENGINEERING - BPR 1 Contents 1. Description .................................................................................................................2 1.1 What is the Business Process
Premium Business process reengineering Business process Process management
3 Business Process Reengineering Page 68 CHAPTER THREE Business Process Reengineering Business process reengineering (BPR) has been receiving attention from industries as well as the academic community‚ because it is likely to change management practice and working processes in organisations in the future. However it is commonly agreed that BPR is important but also problematic. In this chapter we explore the principles and assumptions of BPR and identify the factors affecting its
Premium Business process reengineering Management Organization
MAF 635: Strategic Management Accounting Business Process Reengineering vs Kaizen Costing Business Process Reengineering (BPR) Definition Fundamental rethinking and radical design to achieve dramatic improvement in cost‚ quality‚ service and delivery (Hammer & Champy‚ 1993; Manganelli & Klein‚ 1994). It means that business process reengineering involves many steps that change the entire business process. This is done to reduce the cost of production of a product or service‚ increasing the
Premium Business process reengineering Management
BUSINESS PROCESS REENGINEERING: PUTTING THEORY INTO PRACTICE^ BRIAN FITZGERALD AND CIARAN MURPHY Executive Systems Research Centre‚ University College‚ Cork‚ Ireland. ABSTRACT Business Process Reengineering (BPR) advocates the fundamental examination and redesign of business processes‚ recognising tb-at the legacy of scientific management has been the excessive fragmentation of work practices in organisations today. This is reflected in the hierarchical structuring of organisations around functional
Premium Business process reengineering
Business process Re-engineering life cycle. BPR was pioneered in the early1990. It focuses on the analysis and design of workflows and processes within an organization. It aimed to help organizations to rethink how they do their work in order to improve customer service‚ to cut operational costs‚ and to become world-class competitors. In the mid-1990s‚ as many as 60% of the Fortune 500 companies claimed to either have initiated reengineering efforts‚ or to have plans to do so. Business Process
Premium Business process reengineering Business process