Unit 2 Business Resources P1
Assignment 1 - Business consultancy
Task 1 - P1
Job description
The job description is very simple; it shows the potential employee the basics of the role that he/she is applying for within the business or organisation. In this case it is an ARK ICT Technician for a school. The Starting Date is whenever the person wants to apply for the job, in this case its September 2014, the salary is anything from £15k - £20k for a statutory IT Technician and £20k - £28k for a Senior IT Technician. The hors are simply 8 - 4 each day for 5 days of the week, that’s approximately 40 hours each week.
Key Responsibilities
What the technician is expected to do is simply to support the Academy’s systems by providing first level support, Ensuring all calls that are made via the school are tracked and recorded, take responsibility for hardware, work stations, technologies used within the Academy, this includes; Laptops, Desktops, Interactive Whiteboards, and other local hardware used within the Academy such as printers, fax machines, scanners and others. One of the key responsibilities of the IT Technician is out of hours cover if necessary.
Outcomes and Activities
There are two roles that should be filled when the applicant becomes the employee. The two roles allow the person reading the job description to know and understand what is needed of them so that they can provide the best support when and if the applicant gets the job. The two roles are;
IT SUPPORT, this is;
Providing professional and responsive support services to the academy based staff including teaching staff, administration and management.
Ensuring all of the support request are logged and updated through the centralised ticket facility, this is to keep a track of the Academy’s system.
OTHER, this is;
Assist with maintenance and update of the Academy website as required.
Undertake any other responsibilities as directed by the Service Delivery Manager or Network Manager.
Play an active part in the
Task 1 - P1
Job description
The job description is very simple; it shows the potential employee the basics of the role that he/she is applying for within the business or organisation. In this case it is an ARK ICT Technician for a school. The Starting Date is whenever the person wants to apply for the job, in this case its September 2014, the salary is anything from £15k - £20k for a statutory IT Technician and £20k - £28k for a Senior IT Technician. The hors are simply 8 - 4 each day for 5 days of the week, that’s approximately 40 hours each week.
Key Responsibilities
What the technician is expected to do is simply to support the Academy’s systems by providing first level support, Ensuring all calls that are made via the school are tracked and recorded, take responsibility for hardware, work stations, technologies used within the Academy, this includes; Laptops, Desktops, Interactive Whiteboards, and other local hardware used within the Academy such as printers, fax machines, scanners and others. One of the key responsibilities of the IT Technician is out of hours cover if necessary.
Outcomes and Activities
There are two roles that should be filled when the applicant becomes the employee. The two roles allow the person reading the job description to know and understand what is needed of them so that they can provide the best support when and if the applicant gets the job. The two roles are;
IT SUPPORT, this is;
Providing professional and responsive support services to the academy based staff including teaching staff, administration and management.
Ensuring all of the support request are logged and updated through the centralised ticket facility, this is to keep a track of the Academy’s system.
OTHER, this is;
Assist with maintenance and update of the Academy website as required.
Undertake any other responsibilities as directed by the Service Delivery Manager or Network Manager.
Play an active part in the