Tqm - Total Quality Management
Inventory Management “Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations.”
TQM or Total Quality Management it is a business philosophy through which the appropriate strategy, processes, training, motivation, commitment, tools and resources leads to the success of the company, which is resulting in full satisfaction of the customer. Total quality management is also described as an integrated organizational effort designed to improve quality at every level. Motto of TQM is continuous improvement of operations. TQM focuses not only just on quality but also on long, medium or short term process which can improve efficiency of an organization’s business while reducing or eliminating any wasteful processes. Considering the practices of TQM as discussed in six empirical studies researchers identified the nine common TQM practices as cross-functional product design, process management, supplier quality management, customer involvement, information and feedback, committed leadership, strategic planning, cross-functional training, and employee involvement TQM involves everyone in the organization and includes its every function: administration, communications, distribution, manufacturing, marketing, planning, training, etc. in order to meet or exceed customer expectations. The methodology for getting TQM implemented is motivation and seeking to satisfy the internal and external customers and to continuously improve process by working smarter and using special quality methods. There are two types of customer, internal and external. Internal customer can be someone within the organization for example someone at customer service or any staff employed by the company. It is someone who helps the organization serve the end customer. The external customer is
TQM or Total Quality Management it is a business philosophy through which the appropriate strategy, processes, training, motivation, commitment, tools and resources leads to the success of the company, which is resulting in full satisfaction of the customer. Total quality management is also described as an integrated organizational effort designed to improve quality at every level. Motto of TQM is continuous improvement of operations. TQM focuses not only just on quality but also on long, medium or short term process which can improve efficiency of an organization’s business while reducing or eliminating any wasteful processes. Considering the practices of TQM as discussed in six empirical studies researchers identified the nine common TQM practices as cross-functional product design, process management, supplier quality management, customer involvement, information and feedback, committed leadership, strategic planning, cross-functional training, and employee involvement TQM involves everyone in the organization and includes its every function: administration, communications, distribution, manufacturing, marketing, planning, training, etc. in order to meet or exceed customer expectations. The methodology for getting TQM implemented is motivation and seeking to satisfy the internal and external customers and to continuously improve process by working smarter and using special quality methods. There are two types of customer, internal and external. Internal customer can be someone within the organization for example someone at customer service or any staff employed by the company. It is someone who helps the organization serve the end customer. The external customer is