Thesis
ACKNOWLEDGEMENT
The researchers would like to thank and express their heartfelt gratitude to the following for their outmost support towards finishing this research paper. First, to almighty God in giving us knowledge and strength in doing this study; To our family for the inspiration as they are the source of our strength and diligence in our studies; To Mr. Richard Bernardino for giving us a permission to use their resort as a subject of our documentation; To Mr. Arnold Baculi for checking and analyzing the grammar and constructing the sentence formation; To our beloved Professor, Mr. Esmeraldo Marin Jr. for guiding and pursuing us in developing this study; To the panelists who spend their time on listening and helping us in analyzing our work; and finally, To all our friends and classmates for giving us the support.
CHAPTER I THE PROBLEM AND ITS SETTING
Introduction We are living today in a fast changing world of a technological era. People use technology to accomplish things and tasks easier, and it provides convenience to the end user. Information technology has become an integral part of any business that aims to reach a wider and larger network of clients. This includes company websites, blogs, online reviews, and online reservation systems. Online Reservation System is one technology that is widely accepted and used by many companies. It is used by airline companies, hotels and resorts. This system allows the customers to enjoy discounts and privileges. Using this system, customers can make transactions at their convenience. Anytime, anywhere. Online reservation has several advantages for both the owner and the customer. The owner can easily find new clients online without spending more on printing the campaign materials and hiring sales agents. The company can cut down on their expenses. The
The researchers would like to thank and express their heartfelt gratitude to the following for their outmost support towards finishing this research paper. First, to almighty God in giving us knowledge and strength in doing this study; To our family for the inspiration as they are the source of our strength and diligence in our studies; To Mr. Richard Bernardino for giving us a permission to use their resort as a subject of our documentation; To Mr. Arnold Baculi for checking and analyzing the grammar and constructing the sentence formation; To our beloved Professor, Mr. Esmeraldo Marin Jr. for guiding and pursuing us in developing this study; To the panelists who spend their time on listening and helping us in analyzing our work; and finally, To all our friends and classmates for giving us the support.
CHAPTER I THE PROBLEM AND ITS SETTING
Introduction We are living today in a fast changing world of a technological era. People use technology to accomplish things and tasks easier, and it provides convenience to the end user. Information technology has become an integral part of any business that aims to reach a wider and larger network of clients. This includes company websites, blogs, online reviews, and online reservation systems. Online Reservation System is one technology that is widely accepted and used by many companies. It is used by airline companies, hotels and resorts. This system allows the customers to enjoy discounts and privileges. Using this system, customers can make transactions at their convenience. Anytime, anywhere. Online reservation has several advantages for both the owner and the customer. The owner can easily find new clients online without spending more on printing the campaign materials and hiring sales agents. The company can cut down on their expenses. The