Roon Division Organisation Chart
Room division manager is responsible for dealing problems from both front office manager and executive housekeeper. From the chart shows, front office manager and executive housekeeper have their assistant manager to help them to manager the department. In front office department have three managers to take responsibility of the front office departments which are guest relation executive, front office supervisor, and duty/ lobby manager. All of manages or executive have their subordinate to work in their team, and they have to follow the chart to do reporting. For example, reservation trainees have to report to reservation assistant if there is something happened, then reservation assistant will report to reservation supervisor. Same to other departments, information supervisor, senior receptionist, and head cashier and telephone supervisor. All their subordinate have to follow the chart to do reporting. For the duty manager, there are senior bell captain, bell captain, bell boys trainee under their department. Under executive and assist executive housekeeping manager, there are three sub-department under it which are floor supervisor, laundry manager and head housekeepers. All of floor supervisor, laundry manager, and housekeeping department are responsible for different areas, and they also have their subordinate to support the department. For example, room attendants have report to floor supervisor if there is something wrong with rooms. Laundry works are laundry manager’s responsibility, and housepersons are housepersons manager responsibility. To conclude, all the department have their a head of the department, the chart have to followed by the hotel staff.