Managing People & Performance
HENLEY BUSINESS SCHOOL
UNIVERSITY OF READING
MANAGING PEOPLE AND PERFORMANCE
ASSIGNMENT
• Identify, with justification, a critical issue relating to people that impacts effective performance within the organisation.
• Based on your analysis, develop your recommendations and an outline plan to address the issue to improve organisational performance with clear justification for your proposed approach.
• Identify the benefits and risks of your recommendations and how these might be measured.
WORD COUNT 5,418
TABLE OF CONTENTS
EXECUTIVE SUMMARY
1. INTRODUCTION - 7 -
1.1. THE IMPACT OF THE PUBLIC SERVICE OBLIGATION ON GOZO CHANNEL’S HR OBJECTIVES - 7 -
1.2. MY ROLE WITHIN THE COMPANY - 7 -
2. CRITICAL ISSUE - 8 -
2.1. INTERNAL AND EXTERNAL FACTORS OF THE CRITICAL ISSUE - 8 -
2.1.1. EXTERNAL POLITICAL FACTORS - 8 -
2.1.2. INTERNAL POLITICAL FACTORS - 8 -
2.1.3. EXTERNAL ECONOMIC FACTORS - 8 -
2.1.4. INTERNAL CULTURAL FACTOR - 9 -
2.1.5. TECHNOLOGY FACTOR - 9 -
2.2. HUMAN RESOURCES FUNCTION WITHIN GOZO CHANNEL - 9 -
2.3. MANAGEMENT AND COMPANY STRUCTURE - 11 -
2.3.1. STRUCTURE - 11 -
2.3.2. MANAGEMENT PHILOSOPHY - 11 -
2.3.3. PEOPLE MANAGEMENT - 11 -
2.4. POLICIES & PROCEDURES - 11 -
2.5. TRAINING AND DEVELOPMENT - 12 -
2.6. COMMUNICATION SYSTEMS - 12 -
3. ACTION AND IMPLEMENTATION PLAN - 12 -
3.1. HRM STRATEGY TYPE - 13 -
3.1.1. COST STRATEGY - 13 -
3.1.2. CAPABILITY STRATEGY - 13 -
3.1.3. COMMITMENT STRATEGY - 14 -
3.2. HR FUNCTION AND PEOPLE MANAGEMENT - 14 -
3.3. ENHANCING THE PERFORMANCE OF HUMAN CAPITAL - 14 -
3.3.1. EFFECTIVE RECRUITMENT AND SELECTION - 16 -
3.3.2. TRAINING AND DEVELOPMENT - 18 -
3.3.2.1. MARINE ENGINEERS - 18 -
3.3.3. PERFORMANCE MANGEMENT AND REWARD SYSTEMS - 19 -
3.3.4. EMPLOYEE MOTIVATION - 20 -
3.3.4.1. ENSURING
UNIVERSITY OF READING
MANAGING PEOPLE AND PERFORMANCE
ASSIGNMENT
• Identify, with justification, a critical issue relating to people that impacts effective performance within the organisation.
• Based on your analysis, develop your recommendations and an outline plan to address the issue to improve organisational performance with clear justification for your proposed approach.
• Identify the benefits and risks of your recommendations and how these might be measured.
WORD COUNT 5,418
TABLE OF CONTENTS
EXECUTIVE SUMMARY
1. INTRODUCTION - 7 -
1.1. THE IMPACT OF THE PUBLIC SERVICE OBLIGATION ON GOZO CHANNEL’S HR OBJECTIVES - 7 -
1.2. MY ROLE WITHIN THE COMPANY - 7 -
2. CRITICAL ISSUE - 8 -
2.1. INTERNAL AND EXTERNAL FACTORS OF THE CRITICAL ISSUE - 8 -
2.1.1. EXTERNAL POLITICAL FACTORS - 8 -
2.1.2. INTERNAL POLITICAL FACTORS - 8 -
2.1.3. EXTERNAL ECONOMIC FACTORS - 8 -
2.1.4. INTERNAL CULTURAL FACTOR - 9 -
2.1.5. TECHNOLOGY FACTOR - 9 -
2.2. HUMAN RESOURCES FUNCTION WITHIN GOZO CHANNEL - 9 -
2.3. MANAGEMENT AND COMPANY STRUCTURE - 11 -
2.3.1. STRUCTURE - 11 -
2.3.2. MANAGEMENT PHILOSOPHY - 11 -
2.3.3. PEOPLE MANAGEMENT - 11 -
2.4. POLICIES & PROCEDURES - 11 -
2.5. TRAINING AND DEVELOPMENT - 12 -
2.6. COMMUNICATION SYSTEMS - 12 -
3. ACTION AND IMPLEMENTATION PLAN - 12 -
3.1. HRM STRATEGY TYPE - 13 -
3.1.1. COST STRATEGY - 13 -
3.1.2. CAPABILITY STRATEGY - 13 -
3.1.3. COMMITMENT STRATEGY - 14 -
3.2. HR FUNCTION AND PEOPLE MANAGEMENT - 14 -
3.3. ENHANCING THE PERFORMANCE OF HUMAN CAPITAL - 14 -
3.3.1. EFFECTIVE RECRUITMENT AND SELECTION - 16 -
3.3.2. TRAINING AND DEVELOPMENT - 18 -
3.3.2.1. MARINE ENGINEERS - 18 -
3.3.3. PERFORMANCE MANGEMENT AND REWARD SYSTEMS - 19 -
3.3.4. EMPLOYEE MOTIVATION - 20 -
3.3.4.1. ENSURING
References: Briscoe, D.R (1995) International Human Resources Management. Prentice Hall Guest, D.E Ghoshal, S (2004), People Management, 12 February 2004, p.23 Higgs, M (2004) Future trends in HR Herzberg et al (1959) Two-Factor Theory: Henley Business School, MPP Core Module Notes, pp93 and further cited: http://www.mindtools.com/pages/article/newTMM_74.htm Jackson, S.E & Schuler, R.S (2000) Managing Human Resources: a Partnership Perspective Labour Force Survey 2013 Q1 http://www.nso.gov.mt/statdoc/document_file.aspx?id=3627 Mabey, C., and Salaman, G (1995) Strategic Training and Development Model: cited in Henley Business School, Blackboard Learn, MPP Module & Key Resources Maslow, A (1954) Motivation and Personality. New York: Harper Row: cited in Henley Business School, MPP Core Module Notes, p92 NSO Register Unemployed http://www.nso.gov.mt/statdoc/document_file.aspx?id=3631 Porter, LW, Bigley, GA & Steers, RM (2003) Motivation and Work Behaviour, 7th ed PSO definition - Wikipedia 2009 cited: http://en.wikipedia.org/wiki/Public_service_obligation Purcell, J, Kinnie, N, Hutchinson, S, Rayton, B & Swart, J (2003) Understanding the People and Performance Link: Unlocking the Black Box