Managing Communication And Information Technology
MANAGING COMMUNICATION
&
INFORMATION TECHNOLOGY
FACILITATED BY
NAMITA GUPTA
111
Learning Objectives
You should learn to:
Explain the barriers to effective interpersonal
communication and how to overcome them
Contrast the different organizational communication flows and networks
Describe two developments in information technology that have had a significant impact on managerial communication
Discuss how information technology affects organizations © Prentice Hall, 2002
11-2
Learning Objectives (cont.)
You should learn to:
Define communication
Explain the interpersonal communication
process
Describe the factors on which the different communication methods can be evaluated, and on what the choice of communication method depends
Tell how nonverbal communication affects managers © Prentice Hall, 2002
11-3
Understanding Managerial
Communication
What is Communication?
The transfer and understanding of meaning
if no information has been conveyed, communication has not occurred
everything that a manager does involves communicating
effective communication does not equal agreement
ineffective communication is the basis for many managerial problems
interpersonal communication - occurs between people
organizational communication - all the patterns, networks, and systems of communication in an organization © Prentice Hall, 2002
11-4
Process Of Interpersonal
Communication
Elements of the Process
message - expresses the purpose of the communication
encoding - converting the message in symbolic form
affected by the skills, attitudes, and knowledge of the sender, and by the culture of the organization
channel - medium for conveying the message
decoding - retranslating symbols into a message
affected by personal characteristics of the receiver
noise - disturbances that interfere with the transmission, receipt, or feedback of a message
message
&
INFORMATION TECHNOLOGY
FACILITATED BY
NAMITA GUPTA
111
Learning Objectives
You should learn to:
Explain the barriers to effective interpersonal
communication and how to overcome them
Contrast the different organizational communication flows and networks
Describe two developments in information technology that have had a significant impact on managerial communication
Discuss how information technology affects organizations © Prentice Hall, 2002
11-2
Learning Objectives (cont.)
You should learn to:
Define communication
Explain the interpersonal communication
process
Describe the factors on which the different communication methods can be evaluated, and on what the choice of communication method depends
Tell how nonverbal communication affects managers © Prentice Hall, 2002
11-3
Understanding Managerial
Communication
What is Communication?
The transfer and understanding of meaning
if no information has been conveyed, communication has not occurred
everything that a manager does involves communicating
effective communication does not equal agreement
ineffective communication is the basis for many managerial problems
interpersonal communication - occurs between people
organizational communication - all the patterns, networks, and systems of communication in an organization © Prentice Hall, 2002
11-4
Process Of Interpersonal
Communication
Elements of the Process
message - expresses the purpose of the communication
encoding - converting the message in symbolic form
affected by the skills, attitudes, and knowledge of the sender, and by the culture of the organization
channel - medium for conveying the message
decoding - retranslating symbols into a message
affected by personal characteristics of the receiver
noise - disturbances that interfere with the transmission, receipt, or feedback of a message
message