Shc 21 Answers
1
Introduction to communication in health, social care or children’s and young people’s settings (SHC 21)
AC
1.1 1.2 1.3
CHAPTER 1
What you need to know
Identify the different reasons people communicate Explain how effective communication affects all aspects of your work Explain why it is important to observe an individual’s reactions when communicating with them
AC What you need to do
2.1 2.2 Show how to find out an individual’s communication and language needs, wishes and preferences Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences Show how and when to seek advice about communication Identify different barriers to effective communication Demonstrate ways to reduce barriers …show more content…
These are verbal and nonverbal communication. Verbal communication is based on the use of words. Health and social care practitioners need effective verbal skills to: ▶ obtain information from colleagues, service users and others who use the setting ▶ respond to questions ▶ contribute to team meetings ▶ give feedback and report observations about service users ▶ provide support to service users, relatives and colleagues ▶ deal with problems and complaints ▶ write notes and reports Non-verbal communication occurs when a person uses their body, behaviour and appearance to communicate with others. For example, an individual’s body language may tell a health or social care practitioner that they are uncomfortable or need to go to the toilet even when they say they’re okay. Important forms of non-verbal communication are outlined in Figure 1.7.
Your assessment criteria:
2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences
Figure 1.7 Forms of non-verbal communication Non-verbal communication Eye contact What does it involve? Looking another person directly in the eyes Examples Short or broken eye contact can express nervousness, shyness or mistrust. Long unbroken eye contact can express interest, attraction or hostility. Touch Physically touching or holding a person Holding someone’s hand Placing a hand on a person’s arm or shoulder to reassure them Thumbs-up gesture to show agreement or pleasure Shaking a fist to show anger or aggression
Physical gestures
Deliberate movements of the hands to express
Introduction to communication in health, social care or children’s and young people’s settings (SHC 21)
AC
1.1 1.2 1.3
CHAPTER 1
What you need to know
Identify the different reasons people communicate Explain how effective communication affects all aspects of your work Explain why it is important to observe an individual’s reactions when communicating with them
AC What you need to do
2.1 2.2 Show how to find out an individual’s communication and language needs, wishes and preferences Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences Show how and when to seek advice about communication Identify different barriers to effective communication Demonstrate ways to reduce barriers …show more content…
These are verbal and nonverbal communication. Verbal communication is based on the use of words. Health and social care practitioners need effective verbal skills to: ▶ obtain information from colleagues, service users and others who use the setting ▶ respond to questions ▶ contribute to team meetings ▶ give feedback and report observations about service users ▶ provide support to service users, relatives and colleagues ▶ deal with problems and complaints ▶ write notes and reports Non-verbal communication occurs when a person uses their body, behaviour and appearance to communicate with others. For example, an individual’s body language may tell a health or social care practitioner that they are uncomfortable or need to go to the toilet even when they say they’re okay. Important forms of non-verbal communication are outlined in Figure 1.7.
Your assessment criteria:
2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences
Figure 1.7 Forms of non-verbal communication Non-verbal communication Eye contact What does it involve? Looking another person directly in the eyes Examples Short or broken eye contact can express nervousness, shyness or mistrust. Long unbroken eye contact can express interest, attraction or hostility. Touch Physically touching or holding a person Holding someone’s hand Placing a hand on a person’s arm or shoulder to reassure them Thumbs-up gesture to show agreement or pleasure Shaking a fist to show anger or aggression
Physical gestures
Deliberate movements of the hands to express