Management Behaviour Paper
CASE STUDY ANALYSIS: AUSTBANK
1. Create a behavioural description of Laura and Luke, comparing and contrasting their profiles. Are they suited to their jobs?
Laura and Luke have a number of behavioural distinctions that are both similar and vastly different.
Luke’s Behavioural Profile
Luke can be said to be someone who has a Type A Personality. This is because it is evident that he is someone with consistently as a sense of time urgency and impatience, which can causes exasperation and irritation which can explain his fiery temper. As noted by Friedman (1996) like other Type A’s, his competitive drive leads to stress and an achievement driven mentality which is evidence by his belief in monetary incentives and rejection of the “warm and fuzzy” HR style. His tendency for stress as evidence above is also indicative of a negative emotional stability which can also be linked to Type A personalities. Similarly, using the Myers Briggs Type Indicator (MBTI) model (Robbins et al, 2010) Luke’s personality can be described as being more of an ESTJ type in that he has a very practical and matter of fact approach to work. His lack of interest in socialising with others or desire for staff to socialise with others is indicative of his desire to achieve results in the most efficient way possible, a trait which is commonly associated with this personality type.
Laura’s Behavioural Profile
Like Luke, Laura also exhibits a somewhat negative emotional stability in that she also appears to suffer from stress. This is evident in her weight loss, sleeping trouble and tense and anxious feelings when Luke bursts his temper. However, using the Myers Briggs Type Indicator (MBTI) model (Robbins et al, 2010) Laura’s personality can be described as more an ESFP personality in that she enjoys working with others and is sociable and willing to organise social events. She is flexible and can readily adapt to new people and environments as evidenced by her desire to and
1. Create a behavioural description of Laura and Luke, comparing and contrasting their profiles. Are they suited to their jobs?
Laura and Luke have a number of behavioural distinctions that are both similar and vastly different.
Luke’s Behavioural Profile
Luke can be said to be someone who has a Type A Personality. This is because it is evident that he is someone with consistently as a sense of time urgency and impatience, which can causes exasperation and irritation which can explain his fiery temper. As noted by Friedman (1996) like other Type A’s, his competitive drive leads to stress and an achievement driven mentality which is evidence by his belief in monetary incentives and rejection of the “warm and fuzzy” HR style. His tendency for stress as evidence above is also indicative of a negative emotional stability which can also be linked to Type A personalities. Similarly, using the Myers Briggs Type Indicator (MBTI) model (Robbins et al, 2010) Luke’s personality can be described as being more of an ESTJ type in that he has a very practical and matter of fact approach to work. His lack of interest in socialising with others or desire for staff to socialise with others is indicative of his desire to achieve results in the most efficient way possible, a trait which is commonly associated with this personality type.
Laura’s Behavioural Profile
Like Luke, Laura also exhibits a somewhat negative emotional stability in that she also appears to suffer from stress. This is evident in her weight loss, sleeping trouble and tense and anxious feelings when Luke bursts his temper. However, using the Myers Briggs Type Indicator (MBTI) model (Robbins et al, 2010) Laura’s personality can be described as more an ESFP personality in that she enjoys working with others and is sociable and willing to organise social events. She is flexible and can readily adapt to new people and environments as evidenced by her desire to and