Macro Utiliized Within Microsoft
Sahar Snell
IT 206
Week 2 Assignment Day 7
May 18, 2014
Microsoft Word is a program used in school or business to create, edit, print, and you can also publish documents to the internet or web. What you need is Microsoft Word however it comes in the MS Office package along with other software like PowerPoint, Excel, etc. It is not going to cause you any additional problems. You will most likely need these other programs in college as well. You are mostly interested in Microsoft Word so let me explain some of the features of Microsoft Word.
You will be able to:
1. Cutting, Coping and Pasting
2. Formatting text which is used to adding colors, graphics also font size and type
3. Adding images or object and pictures from your computer or the web
4. Find, search and replace a single word or paragraphs within the document with ease
5. Bullets and Borders from with Word or online is available and can be used to decorate the document and any important points you want to make
6. Spelling and Grammar comes at great ease with this software
7. Document Protection is available and you can require a password and also have signature required
8. Also can be used to create letters and mailing envelopes
This is among tons of other features that are available to you.
If this conversation takes place over the phone I would use my customer service experience (friendly, courteous) to greet customer and start the conversation. I would give my name and politely ask for the customer name so I can address them by name for the rest of the call. It makes them feels comfortable. I would then thank them person for calling tech support and asking how can I help them? One challenge would be that the customer has no idea what I am talking about or no knowledge of Microsoft Word at all. In this instance I would let the customer know they can call back for a tech or me to walk them through a training session. I can also email a video link to the customer to watch so they can get
IT 206
Week 2 Assignment Day 7
May 18, 2014
Microsoft Word is a program used in school or business to create, edit, print, and you can also publish documents to the internet or web. What you need is Microsoft Word however it comes in the MS Office package along with other software like PowerPoint, Excel, etc. It is not going to cause you any additional problems. You will most likely need these other programs in college as well. You are mostly interested in Microsoft Word so let me explain some of the features of Microsoft Word.
You will be able to:
1. Cutting, Coping and Pasting
2. Formatting text which is used to adding colors, graphics also font size and type
3. Adding images or object and pictures from your computer or the web
4. Find, search and replace a single word or paragraphs within the document with ease
5. Bullets and Borders from with Word or online is available and can be used to decorate the document and any important points you want to make
6. Spelling and Grammar comes at great ease with this software
7. Document Protection is available and you can require a password and also have signature required
8. Also can be used to create letters and mailing envelopes
This is among tons of other features that are available to you.
If this conversation takes place over the phone I would use my customer service experience (friendly, courteous) to greet customer and start the conversation. I would give my name and politely ask for the customer name so I can address them by name for the rest of the call. It makes them feels comfortable. I would then thank them person for calling tech support and asking how can I help them? One challenge would be that the customer has no idea what I am talking about or no knowledge of Microsoft Word at all. In this instance I would let the customer know they can call back for a tech or me to walk them through a training session. I can also email a video link to the customer to watch so they can get