Interruption In Health And Social Care Interview Essay
Interviewer: All right, I am going to start the interview questions for participant number four. My first question is what is your interpretation of workplace interruptions? So, what do you think workplace interruptions mean, if you had to describe them?
Interviewee: Any disruption in your flow of patient care. If you are working on a task and someone stops to ask you a question or getting a phone call. Anything that takes your attention away from what you were doing towards your patient care.
Interviewer: Okay, I'm just writing a couple things. All right, that sounds great. Question number two is; tell me about your nursing position and then the types of interruptions you encounter during a typical day.
Interviewee: I am a public …show more content…
We can always call the social workers, which we do sometimes, just to see what they set up, has anything changed and we see the discharge instructions.
Interviewer: That's great.
Interviewee: So, I think that improves knowing when they are being discharged, even though it's an interruption, but I think it improves.
Interviewer: Yeah, for the patient safety, really. Question number five is, can you tell me about a time when a workplace interruption has a negative impact on patient care?
Interviewee: Just the side conversation around our cubicles, because that is what we do if we are talking about personal conversation or you have another client in your trying to work on a client, you could mess up the paperwork, which just happened sending it to our secretary person to file. We have certain number assigned to everyone in our charting system and I have made mistakes where it wasn’t the right person with the right number. So, just with that added distraction, you know.
Interviewer: Yeah.
Interviewee: So, then you have to go back and recheck it and email that clerical person and say, this was meant for this and not this, delete it.
Interviewer:
Interviewee: Any disruption in your flow of patient care. If you are working on a task and someone stops to ask you a question or getting a phone call. Anything that takes your attention away from what you were doing towards your patient care.
Interviewer: Okay, I'm just writing a couple things. All right, that sounds great. Question number two is; tell me about your nursing position and then the types of interruptions you encounter during a typical day.
Interviewee: I am a public …show more content…
We can always call the social workers, which we do sometimes, just to see what they set up, has anything changed and we see the discharge instructions.
Interviewer: That's great.
Interviewee: So, I think that improves knowing when they are being discharged, even though it's an interruption, but I think it improves.
Interviewer: Yeah, for the patient safety, really. Question number five is, can you tell me about a time when a workplace interruption has a negative impact on patient care?
Interviewee: Just the side conversation around our cubicles, because that is what we do if we are talking about personal conversation or you have another client in your trying to work on a client, you could mess up the paperwork, which just happened sending it to our secretary person to file. We have certain number assigned to everyone in our charting system and I have made mistakes where it wasn’t the right person with the right number. So, just with that added distraction, you know.
Interviewer: Yeah.
Interviewee: So, then you have to go back and recheck it and email that clerical person and say, this was meant for this and not this, delete it.
Interviewer: