Internship Report: DMCBL
Internship Report
On
“Customer satisfaction survey & assessing the service quality of general banking in
The Dhaka Mercantile Co-operative Bank Ltd.”
Prepared by:
Nafiz Ahmed Joseph
ID# 052 123 030
BUS 498
Internship Advisor:
Tashfeen Hussain (TfH)
Faculty
School of Business
North South University
School of Business
December 23, 2012
Declaration
I, hereby announce that this report entitled “Customer satisfaction survey & assessing the service quality of general banking in The Dhaka Mercantile Co-operative Bank Ltd.” is prepared for the partial accomplishment of the requirement for the award of the degree in Bachelors of Business Administration
(BBA). It is my original work and not putting forward for the any other degree/ diploma/ fellowship or other similar accolade.
Acknowledgement
Successful completion of any course requires support from various personnel and I was fortunate to have that support, guidance, and supervision in every aspect from my teacher, colleagues, DMCBL officials and friends.
First of all I would like to thank immeasurable grace and profound kindness of the Almighty
Allah.
I like to express my deep sense of gratitude to my Faculty Advisor of Internship Program Mr.
Tashfeen Hossain, Senior Lecturer, North South University; for his frank inspiration as well as guidance in preparing this report. I acknowledge my indebtedness to Mrs. Shamsun Nahar
(Managing Director) & Mr. Shihan Abrar Chowdhury (HRD), DMCBL for their help and valuable suggestion from time to time and for being my advisor in the host organization in completion of my internship program as well as preparing the report.
I also show my utmost gratitude to all the officials of DMCBL. The promptness and helpfulness of the officers really helped me in obtaining the required information in time.
Last of all I would like to express my gratitude and special thanks to my best friend Mr. Fahad
Ibrahim who gave his valuable time and
On
“Customer satisfaction survey & assessing the service quality of general banking in
The Dhaka Mercantile Co-operative Bank Ltd.”
Prepared by:
Nafiz Ahmed Joseph
ID# 052 123 030
BUS 498
Internship Advisor:
Tashfeen Hussain (TfH)
Faculty
School of Business
North South University
School of Business
December 23, 2012
Declaration
I, hereby announce that this report entitled “Customer satisfaction survey & assessing the service quality of general banking in The Dhaka Mercantile Co-operative Bank Ltd.” is prepared for the partial accomplishment of the requirement for the award of the degree in Bachelors of Business Administration
(BBA). It is my original work and not putting forward for the any other degree/ diploma/ fellowship or other similar accolade.
Acknowledgement
Successful completion of any course requires support from various personnel and I was fortunate to have that support, guidance, and supervision in every aspect from my teacher, colleagues, DMCBL officials and friends.
First of all I would like to thank immeasurable grace and profound kindness of the Almighty
Allah.
I like to express my deep sense of gratitude to my Faculty Advisor of Internship Program Mr.
Tashfeen Hossain, Senior Lecturer, North South University; for his frank inspiration as well as guidance in preparing this report. I acknowledge my indebtedness to Mrs. Shamsun Nahar
(Managing Director) & Mr. Shihan Abrar Chowdhury (HRD), DMCBL for their help and valuable suggestion from time to time and for being my advisor in the host organization in completion of my internship program as well as preparing the report.
I also show my utmost gratitude to all the officials of DMCBL. The promptness and helpfulness of the officers really helped me in obtaining the required information in time.
Last of all I would like to express my gratitude and special thanks to my best friend Mr. Fahad
Ibrahim who gave his valuable time and