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Your tone of voice accounts for 37% of how you communicate in a typical work environment. Focus on the following four aspects to improve this important basic communication skill:Pitch. A lower pitch can sound more authoritative and knowledgeable; many politicians and people in the public arena actively work to lower their voice pitch.Volume. If you are naturally quiet spoken, you may benefit from raising the volume. A quiet voice can be mistaken for a lack of confidence and timidity in certain situations. Similarly, if you normally speak at a high volume, reducing it may make you sound less aggressive to some people.If you find yourself in conversation with someone who is shouting, raise your voice to match theirs and gradually reduce it - they will follow.Inflection. Put emphasis on certain words when you speak, to convey passion, enthusiasm and add meaning to what you are saying.Pace. Take care that you pace what you are saying to allow the message to sink in. Avoid racing through the message or speaking so slowly that the other person loses interest. 3. Words Although in a complex communication setting, words may only account for 8% of how you get your message across, you can still make a better impact with the words you use. Here are some tips:Speak in metaphors. Connect better with others by helping them to visualise what you are saying. For example, instead of:"The task is going to be difficult, but it will be worth it when it's done." say:"We have a difficult mountain to climb but the view from the top will be great!"Write using short, simple sentences (less than 20 words)to help understanding. Instead of: - See more at: