Exit Interview
Government of Western Australia
Public Sector Commission
LEArnInG froM LEAvInG
A guide to Exit Interviews for the Western Australian Public Sector.
Copyright © 2009 by the Public Sector Commission The Commission has no objection to this document being copied, in whole or in part, provided there is due acknowledgement of any material quoted from this document. Copies of this document are available in alternative formats upon request. Public Sector Commission 197 St Georges Terrace, Perth WA 6000 Phone: Email: Website: (08) 9219 6227 admin@psc.wa.gov.au www.publicsector.wa.gov.au
Publication Date: March 2009
Contents
Foreword ............................................................................................................ 3 1. 2. 3. 4. Purpose of this Toolkit ............................................................................. 4 Introduction............................................................................................... 4 Exit Interviews .......................................................................................... 5 Types of Exit Interviews ........................................................................... 6 4.1 Face-to-Face .......................................................................................... 6 4.2 Survey .................................................................................................... 7 4.3 Combination ........................................................................................... 8 4.4 Strengths and Weaknesses .................................................................... 8 5. 6. Developing the Content ............................................................................ 9 When to conduct the Interview .............................................................. 10 6.1 During the notice period ........................................................................ 10 6.2 Post Employment
Public Sector Commission
LEArnInG froM LEAvInG
A guide to Exit Interviews for the Western Australian Public Sector.
Copyright © 2009 by the Public Sector Commission The Commission has no objection to this document being copied, in whole or in part, provided there is due acknowledgement of any material quoted from this document. Copies of this document are available in alternative formats upon request. Public Sector Commission 197 St Georges Terrace, Perth WA 6000 Phone: Email: Website: (08) 9219 6227 admin@psc.wa.gov.au www.publicsector.wa.gov.au
Publication Date: March 2009
Contents
Foreword ............................................................................................................ 3 1. 2. 3. 4. Purpose of this Toolkit ............................................................................. 4 Introduction............................................................................................... 4 Exit Interviews .......................................................................................... 5 Types of Exit Interviews ........................................................................... 6 4.1 Face-to-Face .......................................................................................... 6 4.2 Survey .................................................................................................... 7 4.3 Combination ........................................................................................... 8 4.4 Strengths and Weaknesses .................................................................... 8 5. 6. Developing the Content ............................................................................ 9 When to conduct the Interview .............................................................. 10 6.1 During the notice period ........................................................................ 10 6.2 Post Employment
References: CIPD (2006) “Retention”- Chartered Institute of Personnel and Development, Employee turnover and retention Factsheet Department of Employment and Workplace Relations (2005) Workforce Tomorrow, Canberra Learning from Leaving - A guide to Exit Interviews for the WA Public Sector 38