Effective Negotiation & Conflict Resolution
Tamaris Purvines
Assignment Three
LDR 404
07/29/2012
Assignment Three
Part One There are several different processes, ideas, and efforts that go into the overall practices of effective negotiation and conflict resolution. Yet no productive negotiation could be possible without the valuable use of skills. Two types of skills can help a successful negotiator. The first type is hard skills, which are guidelines, strategic measures, or anything that can be copied down onto paper and taught. The second type is soft skills, which are the skills acquired through practicing negotiation that can’t necessarily be taught. To get a better idea of the definition and examples of each type of skill, it is better to discuss them each individually in more depth.
Hard Skills Several authors have written books and articles about what methods are beneficial for successful negotiation. A great example of an author who knows a lot about effective negotiation methods that benefit both sides of the negotiation is Bernard Mayer. As an author of several books, a professor at the Werner Institute and Creighton University, and a founding partner of CDR associates, Bernard has a lot of accomplishments in the field of conflict. He also has been working in the field of conflict for over forty years as a mediator, facilitator, researcher, and consultant. In his book Dynamics of Conflict: A Guide to Engagement and Intervention, Bernard discusses in depth unique ideas of looking at negotiation that benefit negotiators. In one section of the book he mentions a way of looking at conflict that helps the negotiator determine the source of the conflict at hand. He uses the Wheel of Conflict to demonstrate various aspects of interaction, personal life, and outside forces that can be the cause of a conflict. The outer layer of the wheel contains personality, data, culture, and power. The second layer of the wheel contains emotions, values, communication, structure, and history.
Assignment Three
LDR 404
07/29/2012
Assignment Three
Part One There are several different processes, ideas, and efforts that go into the overall practices of effective negotiation and conflict resolution. Yet no productive negotiation could be possible without the valuable use of skills. Two types of skills can help a successful negotiator. The first type is hard skills, which are guidelines, strategic measures, or anything that can be copied down onto paper and taught. The second type is soft skills, which are the skills acquired through practicing negotiation that can’t necessarily be taught. To get a better idea of the definition and examples of each type of skill, it is better to discuss them each individually in more depth.
Hard Skills Several authors have written books and articles about what methods are beneficial for successful negotiation. A great example of an author who knows a lot about effective negotiation methods that benefit both sides of the negotiation is Bernard Mayer. As an author of several books, a professor at the Werner Institute and Creighton University, and a founding partner of CDR associates, Bernard has a lot of accomplishments in the field of conflict. He also has been working in the field of conflict for over forty years as a mediator, facilitator, researcher, and consultant. In his book Dynamics of Conflict: A Guide to Engagement and Intervention, Bernard discusses in depth unique ideas of looking at negotiation that benefit negotiators. In one section of the book he mentions a way of looking at conflict that helps the negotiator determine the source of the conflict at hand. He uses the Wheel of Conflict to demonstrate various aspects of interaction, personal life, and outside forces that can be the cause of a conflict. The outer layer of the wheel contains personality, data, culture, and power. The second layer of the wheel contains emotions, values, communication, structure, and history.
Cited: 1. Fischer, Roger, Bruce Patton, and William Ury. Getting to Yes: Negotiating Agreement Without Giving In. New York City: Penguin Group, 2011. Print. 2. Mayer, Bernard. The Dynamics of Conflict: A Guide to Engagement and Intervention. San Francisco: John Wiley & Sons, Inc, 2012. Print.