Employment Relations UNIT 2 EVOLUTION OF INDUSTRIAL RELATIONS AND CURRENT DEVELOPMENTS Objectives After going through this unit‚ you should be able to: l l explain the historical perspective of industrial relations in India; appreciate the impact of globalisation‚ technological changes‚ and other forces on industrial relations; identify the issues and challenges confronting industrial relations in India. l Structure 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 Introduction Industrial Relations in India
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customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS MANAGEMENT
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Industrial Relations Essay The role of the government on industrial relations is very important as it sets the legal framework that industrial relations operates in. Appropriate industrial relations legislation should recognize the requirements of both employers and employee’s. Both the employee and the employer want to profit from each other but are also reliant on each other. This means that the equal bargaining power of employers and workers must be recognized (Peetz‚ David. 2006). Appropriate
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Public Relation Definition Public Relation is a management function that involves monitoring and evaluating public attitudes and maintaining mutual relations and understanding between an organization and its public. Public could include shareholders‚ government‚ consumers‚ employees and the media. It is the act of getting along with people we constantly come in touch with. The defeated definitions were "Public relations is the management function of researching‚ engaging‚ communicating
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Professor: Blake Escudier Assignment 6: Public Relations Magida Taracena Andonie 02/016/2015 Public relations is “the profession or practice of creating and maintaining goodwill of an organization’s various publics (customers‚ employees‚ investors‚ suppliers‚ etc.)‚ usually through publicity and other nonpaid forms of communication” (Business Dictionary). Now a day almost every business counts with a public relations department. Public relations not only keep the business image but also
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Definitions Trevor Taylor (1979) defines International Relations as "a discipline‚ which tries to explain political activities across state boundaries". According to Ola‚ Joseph (1999)‚ "International relations are the study of all forms of interactions that exist between members of separate entities or nations within the international system". Seymon Brown (1988) thus defines international relations as "the investigating and study of patterns of action and “reactions amongsovereign states as
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Labor Relations Labor relations can refer generally to any association between workers and management about employment circumstances. Most frequently‚ labor relations refers to dealings involving a workforce that is already unionized and management‚ or has the potential to become unionized. Labor relations are vital to organizations. The National Labor Relations Act was passed in the 1930s‚ which gave workers the right to bargain collectively and form unions in the United States (http://www.investorglossary
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INTRODUCTION Public Relations is the knowledge that relates to company’s Public Relation policies and management‚ creating and managing company image by means of Press Release‚ advertising and company’s presentations. There are some benefits of PR; it can build a strong sense of corporate identity by promoting its good image to the public/outsiders‚ clear the misconceptions and prejudices from the public‚ promote the organization activities/services and products by using‚ for example‚ sales promotion
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Employee Relations LAW 1202 Arvin SEECHURN Contents 3.8 Gender differences ................................................................................................... 23 . 3.9 The New Roles of Trade Unions ............................................................................. 24 1 Industrial Relations ................................................................................................... 1 1.1 Introduction and Definition ..
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’TOPIC 1: STUDYING INTERNATIONAL RELATIONS * What is the purpose of a theory of international relations? * The human race has deliberated endlessly on history‚ philosophy and politics. While the relations and between nations were studied within these fields‚ international relations (hereafter "IR)‚ as a separate discipline‚ emerged after the Great War. The purpose of IR was‚ at the time of its conception‚ to understand the relations among states and identify the causes of conflict‚ and
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