Introduction Singapore Airlines is without a doubt‚ one of the leading airlines in the aviation industry. However‚ the fact that there are over a hundred other airlines companies within this region should not be ignored. The primary objective of this study is to identify the strengths‚ weaknesses‚ opportunities and threats of Singapore Airlines and come up with recommendations and strategies for the group to further improve their business operation. Company Background The Singapore Airlines Group
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CRITICAL SUCCESS FACTORS OF SINGAPORE AIRLINES 3 1.2.1 Product/Service Differentiation 3 1.2.2 Human Assets 4 1.2.3 Fleet management 5 1.2.4 Strategic Alliances/Partnerships 5 1.2.5 Superior Service 5 1.3 COMPETITIVE ADVANTAGE STRATEGIES (PORTER’S) 6 1.4 ANSOFF’S PRODUCT/MARKET GRID 8 2.0 REFERENCES/BIBLIOGRAPHY 14 1.0 With reference to Operations Management only‚ discuss how SIA might develop in the future in order to remain competitive. 1.1 Introduction The airline industry is an exclusive
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1. a. Delta Airlines Depreciation Method Depreciation Method Salvage Value For every $100 mil Depreciated Annual Depreciation Prior to 1986 Straight-line‚ 10 years 10% 100-(.1*100)=90 90/10=9 $9 mil 1968 – 1993 Straight-line‚ 15 years 10% 100-(.1*100)=90 90/15=6 $6 mil After 1993 Straight-line‚ 20 years 5% 100-(.05*100)=95 95/20=4.75 $4.75 mil b. Singapore Airlines Depreciation Method Depreciation Method Salvage Value For every $100 mil Depreciated Annual Depreciation Prior to 1989 Straight-line
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Financial Accounting Depreciation at Delta Airlines & Singapore Airlines (Solution to Case #2) 24th November‚ 2009 1. Calculate the annual depreciation expense that Delta and Singapore would record for each $100 gross value of aircraft. a. Delta: i. Prior to July 1‚ 1986 the Delta airline assets were depreciated using Straight Line Method at 10% for 10 years for a salvage value of 10%. Depreciation Expense = (Cost of Asset – Salvage Value) / number of year
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Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
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..........................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service development.....................................................................................4 • Security and Safety issues....................................................................................5 • Service Innovation.................................................
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is extremely busy and tries his best to type in as fast as possible ending up in putting up wrong quantities…. Also be sure about the price of the particular item you have selected as they DO NOT HAVE REFUND policy. They don’t provide “cash back” services neither do they reverse your credit card entry…. All they do is issue credit notes worth the price of products you want to return. And please keep in mind that the validity of such credit notes are extremely low.. I had to almost fight with them
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Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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Singapore Airlines (SIA) is one of the world’s leading players of the international airline industry. The Singapore Girl carrier‚ it is a prominent brand in providing high quality service standards to its customer. The current pressures of the contemporary business setting necessitate change on its managerial strategies. There are problems and issues in its operations like serving customers with high expectations and competitive pressures including technology innovations‚ travel cost
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Tiger Airways is a company that based in Singapore‚ which founded in 2003 and started operations after the half passed of 2004. It is the subsidiary company of Singapore Airlines and it was the first Budget airline that went into Changi Airport (Changiairport.com‚ 2014). Within two years of operation‚ Tiger Airways has successfully flew 1.2 millions of passengers and achieve a major growth of 75% in 2006. Followed by‚ the business then expanded into Australia in 2007 and gradually to Mandala‚ Philippines
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