2193HSL Rooms Division Management Case Study Analysis 2012 Name: Wei Kei Pui‚ Maggie Student ID: S2866288 Date: January 2‚ 2013 Contents 1. Introduction 1.1 Background 1.2 Purpose of the report 2. Problem Analysis 2.1 Limited experience to manage a large scale luxury hotel 2.2 Failure to be a good role model 2.3 Traditional management style 2.4 Poor arrangement of staff orientation and training requirement 2.5 Failure to be a good leader
Premium Management Hotel Interpersonal skills
Higher National Diploma in HOSPITALITY MANAGEMENT Unit Title: Rooms Division Operations Assignment Title: Assignment 1 – Rooms Division Services Abstract Increasing the rate of room occupancy is the main target of hotel organizations. Hotel organizations also looks at the achieving customer satisfaction and finally get high profit margine. To get high level of customer satisfaction every department of hotel organization are very important. The internal communications in between departments
Premium Hotel Rooms
the Rooms Division operations of the new property‚ identify and discuss the different type of accommodation and front office services need to be offered and analyse the roles and responsibilities of the accommodation and reception service staff. 1.2 Evaluate the type of services provided by the room’s division department in a range of accommodation facilities such as hotels‚ holiday camps or university campuses and discuss the legal and statutory requirements that apply to rooms division operations
Premium Hotel
Room Division and It’s Function 1. Front Office Front office has been described as the hub or nerve center of the hotel. It is the department that makes a first impression on the guest and one that the guest relies on throughout his or her stay for information and service. It’s duty is to enhance guest services by constantly developing services to meet guest needs. The function of front office are the followings: To sell and up-sell rooms The front office will hand over all the expected arrivals
Premium Hotel
money. Nothing sends a stronger message than cleanliness in hospitality operation. The reception can be divided into five areas : the concierge department comprises a large ground of uniformed staff‚ including: control of the uniformed staff‚ close liaison with the front office manage and other departments‚ giving of information to guest concerning hotel services and local directions‚ message taking and issuing room keys‚ the booking of theatre and the confirmation of airline passages
Premium Management Organization Psychology
Name Rooms Division Operations Management (Unit 6) Credit Value 15 Lecturers K.Fallah Hand Out/Issue Date September/2013 Submission Deadline Introduction The aim of these assignments are to assess the outcome of students’ learning in terms of knowledge acquired‚ understanding developed and skills or abilities gained in relation to achieve the learning outcomes (LO) and assessment criteria with reference to grade descriptors (i.e. M and D). The unit examines the role of the rooms division within
Premium Management Hospitality industry Hotel
Service Operations Management BUSS376 Term Project Emergency Room Operations Team Supreme Seo‚ Jin ho Kim‚ hyo sik Kim‚ jeong yeon Yang‚ hyunwook Park‚ sungyoun Jung‚ hong joo Ho Jia Ling Audrey 오드리 Table of Contents 1.0 Introduction ---------------------------------------------------------------------------------------------------------- p.2 2.0 Problem Recognition - The Revision of Emergency Duty Law ----------------------------------------------- p.3 3
Premium Hospital
in Pasig‚ Guadalupe‚ Makati and Pateros area. Take urban dwelling to a whole new storey. Take pleasure in the comfort and convenience of modern living amid the hustle & bustle of a city setting. This eight storey hotel houses various types of rooms to suit your needs and budget. Guests will enjoy a picturesque view of Mandaluyong and Pasig‚ a sight to behold especially at night. It’s also only a walking distance from the city’s best attractions‚ so you’ll never run out of things to do and places
Premium Hotel Hotel chains Makati City
CHAPTER ONE 1.0 Introduction The Rooms Division consists of two sub-departments‚ Housekeeping and Front Office. Housekeeping used to be considered a cleaning department but hotel surveys have shown that cleanliness is at the top of the list of requirements of hotel guests. The Front Office is the heart of a hotel. Associates of this department are responsible for the guest‘s first and the last impression of the hotel. According to studies‚ the last impression is a lasting impression which
Premium Hotel Hotels
Universal Pulp And Paper: West Coast Division TABLE OF CONTENTS INTRODUCTION 2 PROCESS FLOW 4 CURRENT PROCESS EVALUATION 4 DECISION BASIS 6 ACTION PLAN ALTERNATIVES 6 CONCLUSION 8 APPENDIX 1 9 APPENDIX 2 10 REFERENCES 11 INTRODUCTION The West Coast Division is a paper and pulp manufacturing plant. It primarily produces newsprint for the daily newspapers which constitutes 95 per cent of the production. Its price conscious end consumers expect reasonable paper quality. Apart from
Premium Paper Wood