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Room Division

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LO 1: 1.1 Given the scope and scale of the Rooms Division operations of the new property, identify and discuss the different type of accommodation and front office services need to be offered and analyse the roles and responsibilities of the accommodation and reception service staff. 1.2 Evaluate the type of services provided by the room’s division department in a range of accommodation facilities such as hotels, holiday camps or university campuses and discuss the legal and statutory requirements that apply to rooms division operations in the UK. …………………………………………………………………………….. 5-8 LO 2: 2.1 Assess the role and importance of the front of house area in the effective management of a hospitality business and discuss the key aspects of planning and management of the front of house area for your new hospitality operations.
2.2 Critically discuss the key operational issues that would affect the effective management and business performance of the front office area for your new hospitality operations. ………………………………………………………………………. 8--10 LO 3: 3.1 Analyse and discuss the role and importance of design and development of property interiors, including functionality to the effective management of the hospitality operations.
3.2 Critically examine the key aspects of planning and management of the accommodation service function and analyse the operational issues affecting the effective management of the accommodation service function for your new property……. 10-12 LO 4: 4.1 Explain how you would perform revenue/yield management activities in order to maximise occupancy and rooms revenue and discuss what sales techniques that rooms division staff can use to promote and maximise revenue in your hotel. Provide example using the case scenario in InnRoad software package 4.3 Discuss the importance and use of forecasting and statistical data within the rooms division in your property and calculate



References: 1. Andrews, S. 2008. Textbook of front office management and operations. New Delhi, Tata McGraw-Hill. 2. Andrews, S. 2009. Hotel front office: a training manual. New Delhi, Tata McGraw-Hill. 3. Bardi, J. A. 2011. Hotel front office management. Hoboken, N.J., John Wiley & Sons. 4. Lewry, S, A. 2012. Front Office. New York: Elsevier ltd. 5. Pizam, A. 2010. International encyclopedia of hospitality management. Amsterdam, Elsevier/Butterworth Heinemann. 6. Baker, S., Bradley, P. and Huyton, J. (2001). Principles of Hotel Front Office Operations. 2nd ed. Canada: Cengage Learning EMEA. 20-22. 7. Barth, S.C. (2008). Hospitality Law: Managing Legal Issues in the Hospitality Industry. 3rd ed. Canada: John Wiley and Sons. 261. 8. Bardi, J.A. (2011). Hotel Front Office Management. 5th ed. Canada : John Wiley and Sons. 79-82. 9. O 'Fallon, M. J. and Rutherford, D. G. (2010). Hotel Management and Operations. 5th ed. Canada: John Wiley & Sons. 71-74. 10. Ismail, A. (2002). Front Office Operations and Management. Canada: Cengage Learning. 244-245 11 12. Pizam, A. (2012). International Encyclopedia of Hospitality Management 2nd edition. 2nd ed. USA: Routledge . 13. Cross, R. (1997) Revenue Management: Hard-Core Tactics for Market Domination. New York, NY: Broadway Books. 14. Reid, R. D. and Bojanic, D. C. (2009). Hospitality Marketing Management. 5th ed. Canada: John Wiley and Sons. 190-192.

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