Czyszczoń and Aleksander Zgrzywa Politechnika Wrocławska‚ Faculty of Computer Science and Management‚ Institute of Informatics‚ Wybrzeże Wyspiańskiego 27‚ 50370 Wrocław‚ Poland {adam.czyszczon‚aleksander.zgrzywa}@pwr.wroc.pl http://www.zsi.ii.pwr.wroc.pl Abstract. This paper attempts to address the problem of the automatic customer segmentation by processing data collected in Social Customer Relationship Management (Social CRM) systems using Kohonen networks. Presented segmentation approach comprises
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Examination Paper of Semester III IIBM Institute of Business Management Semester-III Examination Paper Knowledge Management Section A: Objective Type (30 marks) • • • This section consists of Mixed Type questions & Short Answer type questions. Answer all the questions. Part One questions carry 1 mark each & Part Two questions carry 5 marks each. MM.100 Part One: Multiple Choices: 1. UCC stands for a. Universal Commercial Code b. Uniform Commercial Code c. Uniq Commercial Code d. United Commercial
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adopted the socio-technical systems information and knowledge management has become increasingly importance to businesses. Knowledge Management process continues to enable managers and employees with valuable understanding of their business environment and knowledge to make strategic business decisions. This essay will explain data‚ information and knowledge as well as the socio-technical system‚ knowledge management‚ organizational knowledge and organizational learning. We will also discuss the
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The industrial property includes inventions (patents)‚ logo‚ industrial designs and trademarks; copyright includes artistic works literary. Actually‚ intellectual property is an intangible property; its object is the product of intellectual or knowledge. Its value is same as houses‚ cars‚ jewelry and other tangible property‚ and it also protected by governmental laws; for some well-know patents‚ logo and trademark have more value than other tangible property. The reasons for protect intellectual
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how to lead a knowledge worker The people who are knowledge workers are included among those who work in research and development for the pharmaceutical business. they also developed a new computer game for software companies. In addition‚ they also are partners (or rising star) in a professional services firm and also the mechanics and designers in formula one racing team. The best lead clever " knowledge worker’s" is : 1. Have ability and authority - To lead knowledge workers‚ a leader must
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John Naisbitt: “We are drowning in information but starved for knowledge.” (Lewis‚ p. 4) In today’s Information Age organizations are looking more and more towards the productive manipulation of information to succeed and stay competitive. Increases in technology give rise to an increased emphasis on the human aspects of the socio-technical system: a complex system where workers and technology interact together to achieve some common objective. Accomplishing business objectives involves better
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IntroductionThe key question is whether PepsiCo should expand its restaurant business by pursuing the purchase of CARTS OF COLORADO‚ a $7 million manufacturer and merchandiser of mobile food carts and kiosks‚ and CALIFORNIA PIZZA KITCHEN‚ a $34 million restaurant chain in the casual dining segment. II. Analysis of the main problemPepsiCo has 3 main segments: soft drinks (35% of PepsiCo ’s sales and 39% of its operating profits in 1991)‚ snack foods (29% of PepsiCo ’s sales and 35% of its operating profits)
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1. What three costs do pennies impose on society? a. The cost of metal used in pennies has gone up beyond the face value of the coin itself. So manufacturing pennies is not worth. It takes approximately 1.8 cent to create one penny coin. Eventually this cost will be suffered by the society. b. Pennies are not worth the time to count or store in the current economic market. c. Pennies result in dead weight transaction in the economy. 2. Are U.S. coins fiat money or commodity money? Other than
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Introduction Knowledge is an important element in every individuals’ lives but most importantly to businesses to succeed in today’s economy. The successfulness of knowledge is through many strategies that involve knowledge creation‚ knowledge transfer and knowledge management and also by using advanced IT systems through the economic growth and change (Anantatmula and Kanungo‚ 2010). The purpose of this report is to evaluate how successful the KM strategies are in place within Apple and to evaluate
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[pic] Introduction to PepsiCo: Around the world‚ our people come to work each day ready to perform with purpose. Together‚ we create the fun‚ refreshing and nourishing experiences consumers enjoy. PepsiCo‚ Inc. is one of the world’s top consumer product companies with many of the world’s most important and valuable trademarks. PepsiCo was found in 1965 through the merger of Pepsi cola and Frito Lays. Tropicana was acquired in 1998 and PepsiCo merged with the Quaker oats company. The company
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