Chapter 6: Multiple Choice Questions 1. "Quality is defined by the customer" is a. an unrealistic definition of quality b. a user-based definition of quality c. a manufacturing-based definition of quality d. a product-based definition of quality e. the definition proposed by the American Society for Quality Control 2. Which of the following is not one of the major categories of costs associated with quality? a. prevention costs b. appraisal costs c. internal failures d
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Quality Circles Quality Circles (QC) or Quality Control Circles (QCC) : History * Pioneered by Japanese. * Japanese nomenclature: Quality Control Circles (QCC)‚ generally now known as Quality Circles (QC) or some call it as Small Group Activity (SGA). * 1962: First QC Circle was registered with QC Circle Head Quarters in Japan. * 1974: Lockheed Company‚ USA started Quality Circle movement. * 1977: International Association of Quality Circles (IACC) was formed in USA.
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Ishikawa diagram From Wikipedia‚ the free encyclopedia Ishikawa diagram Cause and effect diagram for defect XXX.svg One of the Seven Basic Tools of Quality First described by Kaoru Ishikawa Purpose To break down (in successive layers of detail) root causes that potentially contribute to a particular effect Ishikawa diagrams (also called fishbone diagrams‚ or herringbone diagrams ‚ cause-and-effect diagrams‚ or Fishikawa) are causal diagrams that show the causes of a certain event -- created
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tools of quality‚ first emphasized by Kaoru Ishikawa‚ a professor of engineering at Tokyo University and the father of “quality circles.” Start your quality journey by mastering these tools‚ and you’ll have a name for them too: "indispensable Kaoru Ishikawa developed seven basic visual tools of quality so that the average person could analyze and interpret data. These tools have been used worldwide by companies‚ managers of all levels and employees. Kaoru Ishikawa Known for “Democratizing Statistics”
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Gibbs Award (1921) Spouse Pierre Curie (1859–1906) Children Irène Joliot-Curie (1897–1956) Ève Curie (1904–2007) Signature Humble beginnings Marie Curie is remembered for her discovery of radium and polonium‚ and her huge contribution to the fight against cancer. Born Maria Sklodowska on November 7‚ 1867 in Warsaw‚ Poland‚ she was the youngest of five children of poor school teachers. After her mother died and her father could no longer support her she become a governess;
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submission: 11 September‚ 2014 Assignment topic: the contribution of management Gurus to . Total Quality Management The contributions of management gurus to total Quality management Table of contents Introduction Walter A. Shewhart (1897-1967) Dr. W.E Deming (1900-1993) 3. Joseph M Juran (1904-2008) 3. Philip Crosby (1926-2001) Genichi Taguchi (1924-2012) Kaoru Ishikawa (1915-1989) . Dr. Armand V. Feigenbaum (1922) “People forget
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Café de Coral From Wikipedia‚ the free encyclopedia Jump to: navigation‚ search This article is about Café de Coral fast food company. For Café de Coral fast food franchise‚ see Café de Coral (restaurant). Café de Coral Holdings‚ Ltd. Type Publicly traded SEHK: 0341 Industry Foodservice Founded Causeway Bay‚ Hong Kong (1968) Headquarters Shatin‚ Hong Kong Key people Michael Chan‚ Chairman Products Fast food Casual dining Revenue HK$5.33 billion (2011) Employees 15‚000+ (2010)
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Chapter 3 Target Marketing Kids Teenagers http://klixdigital.com/casestudies/walls-cornetto-ice-cream-festival/ Product Positioning Satisfies different people with its variety of flavors Justification: Since Cornetto has a wide variety of flavors it would be able to satisfy the different taste of the different customers of it. Value Proposition Today’s generations of customers are of a new batch. Expectations have gone higher than before. Things that aren’t appealing won’t
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Comparison of poems ’Refugee Blues’ and ’You Will Be Hearing from Us Shortly’ The poem ’Refugee Blues’ is written by W.H. Auden‚ an Anglo-American poet. ’You Will Be Hearing from Us Shortly’ is written by U.A. Fanthorpe. Both the poems discuss about the prejudice and discrimination through the use of tone and language. W.H.Auden particularly deals with topics about moral and political issues. ’Refugee Blues’ deals with the abuse of human rights experienced not only by the German Jews‚ but by
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Sector Description Health and Wellness Industry The Health and Wellness Services industry belongs to the services sector. It caters to the activities of persons traveling to and staying in places outside their usual environment for not more than one consecutive year for health and wellness purposes not related to the exercise of an activity remunerated from within the place visited said by the National Statistical Coordination Board (2007). Establishments belonging to the industry‚ therefore
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