| Case Analysis: eBay Customer Support Outsourcing | | Name: Qiong HuangStudent #: 500423506Course #: MT 8216For: Professor BabinDate: December‚ 10‚ 2010 | Situation eBay.com‚ “the world’s online marketplace”‚ is an online auction and shopping website in which people and business buy and sell a wide variety of goods and services worldwide. It is managed by eBay Inc‚ which is founded in 1995 by Pierre Omidyar. eBay’ mission was to provide a robust trading platform where practically
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environment? One of the great opportunity that eBay experienced is that when Pierre Omidyar realized that the Internet enabled market efficiency by allowing millions of buyers and sellers to view products and conduct transactions. With the help of Withman‚ eBay grew from a programmer’s experiment into a major publicly traded company‚ trading on NASDAQ with the symbol EBAY. Competitors are one of the threats of the company because they are competing with eBay which makes them compete and strive to be
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deirektor: Džon J. Donahju Konkurencija: amazon‚ Google‚ Overstock.com eBay is an online marketplace where both individuals and businesses can buy and sell goods and services to people around the world. One important thing to note is that eBay only provides the platform for buyers and sellers to meet. This means that eBay does not keep stocks of goods‚ nor do they dispatch your purchase to you. Anything that you buy from eBay will come to you direct from the seller that you are transacting with
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eBay and Online Auction Industry Analysis eBay was founded in 1995 and has grown into a multibillion dollar corporation. The online auction industry has grown dramatically since the 1990s. Like its competitors‚ eBay does not produce any goods. eBay’s business model is to make money from the movement of information through the Internet. It does not produce a tangible product but provides the service of joining independent sellers and buyers together. It makes its revenue by charging sellers commissions
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eBay The dominant online trading platform‚ eBay‚ is having a difficult time expanding into the Asian markets‚ especially in China. Despite eBay’s previous failure to penetrate the Chinese market‚ the company needs to develop an effective strategy to compete in China’s markets against existing local competitors. The company eBay was found in 1995 and since then they have had much growth and success over the years. They became the dominant player in the online auction house industry through their
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IBMS216FM Case name : eBay Group members : Jeroen Dorst (0849963) Chun-Hou Ip (0850229) Fritzgerald Koeiman (0837237) Martijn Roos (0812417) Discussion questions 1. What are the ethical responsibilities of an organisation such as eBay? The ethical responsibilities of an organisation such as eBay are different from those of an organisation that directly sells their services or products to another organisation or individual. Organisations like eBay are merely a platform
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competition like in the online auction industry? How strong are the competitive pressures confronting eBay and other online auction firms? 2.2 What forces are operating in the online auction macro-environment that has the power to alter the nature and structure in the online auction industry? 2.3 What does a strategic group map reveal about the positions of the major players in the online auction industry? Is eBay in a good position on the map? Why or why not? Who are the closest competitors? 2.4 What do
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Vision As there is no vision stated in the case‚ hence we come out with a new vision for ebay as follows. EbayVision statement : “ To become the world’s leading e-commerce franchise in the world” In our opinion‚ the vision statement above is very clear that Ebay wants to be a leader in e-commerce world. Mission The Original Mission Statement: “We intend to continue to work toward our mission of creating the world’s leading ecommerce franchise by investing in our core Marketplaces
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1. Why has eBay succeeded as an online auction marketplace while so many others have failed? eBay’s success truly created a pricing revolution by allowing buyers to determine what they would pay for an item; the result pleases both sides because customers gain control and receive the best possible
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segments listed in the case study‚ buyers can also be divided into basically the two types of sellers that list their products to be sold on eBay i.e. the corporate companies and the small businesses and the buyers that purchase the products from these sellers. All these buyers certainly have a strong bargaining power as they are needed to sustain the growth of eBay. Threat of new entrants Google‚ even though it is not in e-tailing or online auction is a potential competitor as it is a strong trusted
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