| Case Analysis: eBay Customer Support Outsourcing | | Name: Qiong HuangStudent #: 500423506Course #: MT 8216For: Professor BabinDate: December‚ 10‚ 2010 | Situation eBay.com‚ “the world’s online marketplace”‚ is an online auction and shopping website in which people and business buy and sell a wide variety of goods and services worldwide. It is managed by eBay Inc‚ which is founded in 1995 by Pierre Omidyar. eBay’ mission was to provide a robust trading platform where practically
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1. Describe the environment in which Skype competes based on the three characteristics of high-tech markets (Chapter 1). Like most Hi-Tech products‚ Skype also has to deal with the three major uncertainties in the form of Market Uncertainty‚ Technological Uncertainty and Competitive Volatility. Market Uncertainty-(1) While Skype has a huge user base by now‚ there are still many people who are uncomfortable about using Skype due to security and quality concerns. (2)Due to proliferation of
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From KaZaA to Skype By the year 2002‚ Niklas Zennstrom and Janus Friis not only invented KaZaA‚ but also entered the Internet telephony market known as Voice over Internet Protocol (VoIP) with their new service‚ Skype. Creators of KaZaA avoided the illegal trading issues that Napster had to deal with by creating a FastTrack Software. This enabled PCs logged on to KaZaA to find and share files with each other using supernodes. KaZaA could not be legalized for illegal trading since it kept no track
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environment? One of the great opportunity that eBay experienced is that when Pierre Omidyar realized that the Internet enabled market efficiency by allowing millions of buyers and sellers to view products and conduct transactions. With the help of Withman‚ eBay grew from a programmer’s experiment into a major publicly traded company‚ trading on NASDAQ with the symbol EBAY. Competitors are one of the threats of the company because they are competing with eBay which makes them compete and strive to be
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ACQUISITION SKYPE Michael Osypenko Veranika Zdanovich Ruslan Samchuk Denis Solyan MAIN GOALS OF PROJECT • Analyze Microsoft’s latest acquisition of Skype • Understanding Skype’s and Microsoft’s business models and their product portfolio respectively • Microsoft’s reasoning behind the acquisition • How Microsoft got best benefits from the acquisition • To analyze data support of acquisition • Make your own critical conslusions KEY FACTS AND FIGURES 10th May 2011: Microsoft acquirers Skype at a price
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deirektor: Džon J. Donahju Konkurencija: amazon‚ Google‚ Overstock.com eBay is an online marketplace where both individuals and businesses can buy and sell goods and services to people around the world. One important thing to note is that eBay only provides the platform for buyers and sellers to meet. This means that eBay does not keep stocks of goods‚ nor do they dispatch your purchase to you. Anything that you buy from eBay will come to you direct from the seller that you are transacting with
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Company name: eBay Inc. Company stock symbol: EBAY Company Information What started as a side hobby for the founder of eBay Pierre Omidyar in 1995 has become a huge success. I have chosen eBay as my research paper because I am an active seller and buyer of eBay and I think that it is a great platform for individual who wants to start somewhere but doesn’t have much experience and financial support. History of the company‚ HQ location Founded by Pierre Omidyar‚ a computer programmer on September
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eBay Case Study University of Mary Hardin- Baylor Abstract 1. Analyze the marketing environment and the forces shaping eBay’s business over the years. What conclusions can you draw? The market eBay takes place in is primarily the Internet market. Around 1995 the Internet market was just beginning. “there will be more than 500 million users by 2003 and a rapid increase in e- commerce turnover‚ rising from US$500 billion worldwide in 2001 to more than US$3 trillion in 2004” (Fichter‚ 2003)
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Predicting Skype vs. AT&T Competitive Intelligence Project Paper Guided by Prof. John E. Prescott Submitted on 30th March 2011 2011 the Fate of Firms and Industries Page 1 of 25 Page 2 of 25 Table of Contents Abstract.......................................................................................................... Abstract By Anil Pal Anupam Banerjee J. Venkatesan Karan Chatrath Shrawan Kharkia Page 3 of 25 Abstract Voice over internet is increasingly becoming
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IBMS216FM Case name : eBay Group members : Jeroen Dorst (0849963) Chun-Hou Ip (0850229) Fritzgerald Koeiman (0837237) Martijn Roos (0812417) Discussion questions 1. What are the ethical responsibilities of an organisation such as eBay? The ethical responsibilities of an organisation such as eBay are different from those of an organisation that directly sells their services or products to another organisation or individual. Organisations like eBay are merely a platform
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