A Study on Customer Satisfaction on Airtel
CONTENTS
P - No I. Chapter - 1
On the job training 1-3 Introduction 5-11 Industry profile 12-14
II. Chapter – 2
Company profile 14-24
III. Chapter – 3
Summary 25-26
IV. Chapter – 4
Product profile 27-31
V. Chapter – 5
Objectives of study 32-33
VI. Chapter – 6
Methodology 34-48
VII. Chapter – 7
Limitations 49-50
VIII. Chapter – 8
Analysis interpretation 51-75
IX. Chapter – 9
Findings 76-78
X. Chapter – 10
Suggestions 79-81
XI. Chapter – 11
Conclusion 82-83
XII. Chapter – 12
Annexure 84-85
QUESTIONNAIRES
ON THE JOB TRAINING
➢ On the job training takes place in a real job environment. ➢ The major advantage of this method is that the trainee will get practical experience. ➢ This will also help in better application of the knowledge and skills gained during training session. ➢ Disadvantage of OJT IS that as the trainee is still going through the learning process any mistake he commits on the job might
P - No I. Chapter - 1
On the job training 1-3 Introduction 5-11 Industry profile 12-14
II. Chapter – 2
Company profile 14-24
III. Chapter – 3
Summary 25-26
IV. Chapter – 4
Product profile 27-31
V. Chapter – 5
Objectives of study 32-33
VI. Chapter – 6
Methodology 34-48
VII. Chapter – 7
Limitations 49-50
VIII. Chapter – 8
Analysis interpretation 51-75
IX. Chapter – 9
Findings 76-78
X. Chapter – 10
Suggestions 79-81
XI. Chapter – 11
Conclusion 82-83
XII. Chapter – 12
Annexure 84-85
QUESTIONNAIRES
ON THE JOB TRAINING
➢ On the job training takes place in a real job environment. ➢ The major advantage of this method is that the trainee will get practical experience. ➢ This will also help in better application of the knowledge and skills gained during training session. ➢ Disadvantage of OJT IS that as the trainee is still going through the learning process any mistake he commits on the job might