Preview

Zappos

Better Essays
Open Document
Open Document
1364 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Zappos
WHAT DO PEOPLE DO WHEN THEY ARE LEADING

Leadership Style: What Do People Do When They Are Leading?
Strayer University

Assignment #4 Submitted in Partial Fulfillment
Of the Requirements for the Course
BUS 520: Organizational Behavior

Dr. Michael Sithole’
Summer 2013 Objective 1: Tony Hsieh brief background.
Tony Hsieh is an online internet entrepreneur who co-founded the internet advertising network LinkExchange but eventually sold the company to Microsoft. Before Tony Hsieh became famous he grew in San Francisco Bay Area of California with both his parents. Tony graduated from Harvard University in 1995 where he graduated with a Computer Science Degree. While Tony was attending school he also worked at a pizza parlor where he managed and sold pizza to students in his dorm. Tony Hsieh who is now the CEO of Zappos, helped out the online shoe and clothing company grow to more than one billion in gross merchandise sales over a period of ten years. Amazon.com bought Zappos in a deal in the fall of 2009 and it valued over one billion dollars. Objective 2: Analyze the CEO’s leadership style and philosophy, and how the CEO’s leadership aligns with the culture.
The leadership style stated by Tony Hsieh is the best leader is those who lead by example and they are both team followers as well as team leaders. The CEO of Zappos believes that most of their best ideas came from the employees who are not managers or supervisors but the people who start from the bottom up. The people who started from the bottom helped the consumers before anyone because they deal with the orders and purchasing of merchandise from the company. Tony Hsieh philosophy at Zappos is different. The company tends to not focusing on individuals as assets; they instead focus on building as our asset a pipeline of people in every single department with varying levels of skills and experience, ranging from entry level all the way up through senior management and

You May Also Find These Documents Helpful

  • Better Essays

    In terms of organizational structure, Zappos would be considered a flat decentralized organization. When an issue surfaces, the employee closest the problem is empowered to make a decision (Eckel, 2011). This creates flexibility for the company so that they can respond to any issues that arise in a timely manner. The integration of the differentiated units within the company is so streamlined that teams can be mixed and reformed occasionally without a hitch. CEO Tony Hsieh wrote a book about delivering happiness and incorporated its practices into the company model. To create customer loyalty, Hsieh established a work environment that emphasizes team building and family as a priority. The lines of authority are far from blurred here. Senior managers’ cubicles blend in with the workforce and are referred to as coaches who help solve problems instead of barking out orders.…

    • 1138 Words
    • 5 Pages
    Better Essays
  • Good Essays

    Zappos Ceo Tony Hsieh

    • 889 Words
    • 4 Pages

    Hsieh’s unorthodox approach to company culture turned Zappos not only into a very lucrative business, but one beloved by customers and employees alike. He was named CEO in 2000 and attributes Zappos’ success to sticking by the company’s core values, which were designed to make employees happy.…

    • 889 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    JCPENNEY

    • 3535 Words
    • 10 Pages

    J.C. Penney Corporation is one of the oldest, most renowned retail companies in the United States. Over time, it has become a department store giant and a symbol of American capitalism. Along with its successes, the company has experienced some lows with most struggles occurring during this last decade. The landscape of the retail industry is undergoing a massive transformation, and other players have been reacting to these changes in a more efficient and profitable manner. J.C. Penney has attempted to keep up with these changes in the retail environment, but has failed thus far. The company has been plagued with multiple senior management changes and initiatives that have greatly misaligned its strategic decisions with its traditional competitive advantages. Following a brief company history and analysis of the current retail industry, an exploration of J.C. Penney’s recent failings is conducted. Finally, recommendations are offered to assist the company in a major turnaround.…

    • 3535 Words
    • 10 Pages
    Powerful Essays
  • Better Essays

    21st Leaders Tony Hsieh

    • 1482 Words
    • 4 Pages

    Analyze the CEO’s leadership style and philosophy, and how the CEO’s leadership style aligns with the culture. Tony Hsieh has a transformational leadership style because he has charisma, inspiration, intellectual stimulation, and individualized consideration…

    • 1482 Words
    • 4 Pages
    Better Essays
  • Satisfactory Essays

    •Explain the principal theories of leadership and motivation, and describe the fundamental considerations in managing and motivating individual and group behavior.•Explain the multiple aspects of the managerial planning process and the application of various business and corporate-level strategies.•Assess how various leadership styles fit cultural differences and effectively operate in global markets.•Analyze the importance of ethical behavior to an organization’s culture and the new ethical dilemmas created by globalization•Describe actions to improve communications, manage conflict, develop strong organizational culture, and improve the ethical behavior in organizations.•Use technology and information resources to research issues in management concepts.•Write clearly and concisely about management concepts using proper writing…

    • 408 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Tony Hsieh has a transformational leadership style because he is charisma, inspiration,intellectual stimulation, and individualized consideration for the employees of Zappos. Tony Hsieh focuses on developing a corporate…

    • 1273 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    Tsui, A. S., Zhang, Z., Wang, H., Xin, K. R. & Wu, J. B. (2006). Unpacking the relationship between CEO leadership behavior and organizational culture, Leadership Quarterly 17(2): 113–137.…

    • 2998 Words
    • 12 Pages
    Powerful Essays
  • Better Essays

    Zappos Swot

    • 868 Words
    • 4 Pages

    Zappos.com is an online shoe store that was created in 1999 by a man named, Nick Swinmurn. Today it is a multi-billion dollar company thanks to its current CEO, Tony Hseih. One of the reasons Zappos.com has become such successful empire is because it got the economics and operations right. The management of Zappos.com is in my personal opinion, a necessity to a happy and thriving company. Their strategy is to find employees that are going to dedicate themselves to the environment and purpose of Zappos.com. They rely on passion, purpose, happiness, and emotional connection. If you don’t fit right into this, they even offer a $1,000 quit-that-day bonus. They strive on “weeding out” the employees that don’t extend their positive energy to the company.…

    • 868 Words
    • 4 Pages
    Better Essays
  • Good Essays

    Marks and Spencer

    • 407 Words
    • 2 Pages

    assist you should you need time off to care for a sick partner, child, parent or other dependent.…

    • 407 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    Zappos

    • 2955 Words
    • 12 Pages

    This report provides the market strategy development of prospective growth of Zappos, an American online shoe retailer with unremittingly focused on the consumer service. Based on the situational analysis we did before, the most knotty problems are dominance enhancement (short-run) and has sustainable competitive advantages. Before improving, high level strategy is designed in terms of high differentiation, approachable competition strategy and product development. To achieve this, marketing mix (4ps) is chosen (since Zappos is an online retailer company, despite the distribution strategies, this assignment will focus on pricing, product and communication). After series of analysis and evaluation, we found that price should be retained at premium in order to differentiate from competitors by better intangible benefit. Product and service is expected to be further improved by product expansion and technology innovation so…

    • 2955 Words
    • 12 Pages
    Satisfactory Essays
  • Powerful Essays

    Topshop

    • 2393 Words
    • 10 Pages

    I am looking at Topshop for this report. Topshop is a very large British fashion store for young women selling fashion clothes, shoes and accessories. There are Topshop stores throughout the UK. The flagship store in London Oxford Street is the biggest fashion store in Europe. Topshop is part of the Arcadia group which owns other fashion stores such as Miss Selfridge and Warehouse. Topshop mainly sells its own brand products but in larger stores it has concessions of other more expensive similar clothes. As well as selling Topshop clothes in Topshop store, they have concessions in large department stores such as Selfridges. They also have a website where you can buy a lot of the Topshop range including shoes and clothes for the boutique sections of Topshop.…

    • 2393 Words
    • 10 Pages
    Powerful Essays
  • Satisfactory Essays

    Zappos

    • 433 Words
    • 2 Pages

    Organizational structure is a system of tasks, workflows, reporting relationships and communication. This structure should provide coordination of performance results. (p.117) The Zappos article is a perfect example of this type of structure. Zappos has an informal structure organizational structure. The structure follows a different method. The informal structure identifies key positions of management within the organization. Zappos has developed an organizational culture that creates a positive, fun working environment. Strong cultures lie Zappos emphasize teamwork, allow risk taking, encourage innovation and make the people of the team top priority (p. 132). Progressive leadership and worker empowerment are important themes as organizations seek to gain competitive advantages and build cultures to meet new challenges (p. 133). Zappos uses its ten commandments to help shape Zappos' adaptive culture. This culture also helps Zappos attract, develop and or retain quality workers.…

    • 433 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    The online retailer known to many as Zappos Inc., a unit of Amazon, is a business based upon family core values. Zappos is inspired by power and service and this enables them to instill the “wow” factor with their customer keeping them coming back for more. They stay competitive by offering their customers free shipping and handling and no-hassle returns with their on-line purchases, which is a good customer incentive. Zappos differentiate themselves from other online retailers by being unconventional and innovative with their brand. They don’t put…

    • 1099 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    zappos

    • 377 Words
    • 2 Pages

    Zappos was founded by Nick Swinmurn in 1999. The initial inspiration came when he couldn’t find a pair of brownAirwalks at his local mall.[6] That same year, Swinmurn approached Tony Hsieh and Alfred Lin with the idea of selling shoes online.[8] Hsieh was initially skeptical, and almost deleted Swinmurn’s voice mail.[9] After Swinmurn mentioned that "footwear in the US is a 40 billion dollar market and 5% of that is already being sold by paper mail order catalogs," Hsieh and Lin decided to invest $2 million through their investment firm Venture Frogs.[9] The company was officially launched in June 1999, under the original domain name "ShoeSite.com."[10]…

    • 377 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    marks and spencers

    • 3230 Words
    • 13 Pages

    Marks and spencers was founded in Leeds, west Yorkshire in 1884, but the current headquarters for the retail industry is located in London. The founders of the worldwide industry were sir Michael marks and Thomas spencer with the current ceo of the industry being Marc bolland and the chairman being Robert swanell. As of 2010 the industry has 1010 stores worldwide with the revenue being £9.934.3 billion as of 2012 and the operating income being £746.5 million as of 2012, Marks and spencers have made a massive profit on everything as of 2012 being £489.6 million and also as of 2012 having a total of 81,223 employees this makes marks and spencers one of the most used stores in the world with their main competitors being Asda and Sainsbury’s…

    • 3230 Words
    • 13 Pages
    Powerful Essays