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16 wood well Road Sparkhill Birmingham B11 8TH TEL NO: 0121 731 4326 16th April 2013
Mr Tom Woods (Manager)
Disney hotels
11 Springfield Road
Birmingham
B13 9PZ
Dear Mr Woods, I am writing to you to complain about the service you failed to provide for me and my friend Amar on our recent holiday to one of your spectacular hotels, or at least we thought it was. Our holiday was booked with your company 2 weeks in advance to make sure everything was fine and finalized properly, I spoke with your manager representative and she guaranteed that we would receive a superb holiday with 'no problems'. I can truthfully say that my friend and I were provided with the complete opposite and we were hugely disappointed with the majority of our holiday. Myself and my friend Amar have few problems that we think is in our right to complain to you about because we will not stand for this low level of expectation from what I thought was the best hotels or one of the best hotels at Disneyland, it was just unsatisfying and you have disappointed us. Firstly, what my friend Amar started to notice in the first few days of our brilliant stay, or so I thought it was, was a lot of rats! Rats nearly everywhere he saw a rat in the toilet, one in the bedroom, another outside in the pool. This is not expectable and very unhygienic and below safe, how would you expect us to live in your hotel with rats running around in daylight and even when we are sleeping. We did not expect rats and what we were told when I booked the hotel over the telephone was that your staff said that the environment for our hotel will be up to our living expectations and will not dissatisfy in any way. Secondly, I have to point about the issues we had to discover about the food that was cooked for us while at our stay. I was told that the food would also be great and lovely, it’s not. For example when I ate a cheese sandwich what I noticed was
Mr Tom Woods (Manager)
Disney hotels
11 Springfield Road
Birmingham
B13 9PZ
Dear Mr Woods, I am writing to you to complain about the service you failed to provide for me and my friend Amar on our recent holiday to one of your spectacular hotels, or at least we thought it was. Our holiday was booked with your company 2 weeks in advance to make sure everything was fine and finalized properly, I spoke with your manager representative and she guaranteed that we would receive a superb holiday with 'no problems'. I can truthfully say that my friend and I were provided with the complete opposite and we were hugely disappointed with the majority of our holiday. Myself and my friend Amar have few problems that we think is in our right to complain to you about because we will not stand for this low level of expectation from what I thought was the best hotels or one of the best hotels at Disneyland, it was just unsatisfying and you have disappointed us. Firstly, what my friend Amar started to notice in the first few days of our brilliant stay, or so I thought it was, was a lot of rats! Rats nearly everywhere he saw a rat in the toilet, one in the bedroom, another outside in the pool. This is not expectable and very unhygienic and below safe, how would you expect us to live in your hotel with rats running around in daylight and even when we are sleeping. We did not expect rats and what we were told when I booked the hotel over the telephone was that your staff said that the environment for our hotel will be up to our living expectations and will not dissatisfy in any way. Secondly, I have to point about the issues we had to discover about the food that was cooked for us while at our stay. I was told that the food would also be great and lovely, it’s not. For example when I ate a cheese sandwich what I noticed was