Universal telecom
Summary:
Universal telecom is one of world’s largest telecom networking companies.
This case presents a troubled team in that company.
Team characteristics:
1. Consist of 4 members.
2. In charge of a really important role in the company.
3. Team members are having difficulty getting along and working together.
4. One of the team members having a personality making things difficult for the team.
5. Firing this member is impossible, organizational context making it impossible to hire new member, and there should be at least 4 members in the team to handle the work load.
Metro and enterprise planning is a division of universal telecom company, and its responsible for handling two types of customer accounts in North America:
This division was created to better serve these two customers by:
Integrating data, voice, network, and optional services
This division is running by 3 directors.
Consist of 160 employee and 3 sub-groups.
Name
Warren Merrill
Jack Morgan
??
Director of
Service sub-group
Data sub-group
Optimal sub-group
In the past year and half metro and enterprise division was facing a big changes. That was due to the finical difficulties facing universal telecom. Results forcing the division to downsize to avoid bankruptcy.
After 5 rounds of layoff the division goes from 160 employees to 20.
Warren Merrill now is the director of the 20 employees.
Optimal sub-group’s director was fired.
Jack Morgan now becomes a senior engineer and reports to Warren Merrill.
Warren Merrill divided the Metro and enterprise into 2 sub-groups:
This case will talk about the pre-sale subgroup.
The essential role for presale team is:
1. Generating revenues for the company.
2. Call on existing or potential customers to reassess their telecom networking needs.
3. After that team creates a service plan that outlines needs for equipment, software, and service. Team members highly depend on each other to create such plans
4.
Universal telecom is one of world’s largest telecom networking companies.
This case presents a troubled team in that company.
Team characteristics:
1. Consist of 4 members.
2. In charge of a really important role in the company.
3. Team members are having difficulty getting along and working together.
4. One of the team members having a personality making things difficult for the team.
5. Firing this member is impossible, organizational context making it impossible to hire new member, and there should be at least 4 members in the team to handle the work load.
Metro and enterprise planning is a division of universal telecom company, and its responsible for handling two types of customer accounts in North America:
This division was created to better serve these two customers by:
Integrating data, voice, network, and optional services
This division is running by 3 directors.
Consist of 160 employee and 3 sub-groups.
Name
Warren Merrill
Jack Morgan
??
Director of
Service sub-group
Data sub-group
Optimal sub-group
In the past year and half metro and enterprise division was facing a big changes. That was due to the finical difficulties facing universal telecom. Results forcing the division to downsize to avoid bankruptcy.
After 5 rounds of layoff the division goes from 160 employees to 20.
Warren Merrill now is the director of the 20 employees.
Optimal sub-group’s director was fired.
Jack Morgan now becomes a senior engineer and reports to Warren Merrill.
Warren Merrill divided the Metro and enterprise into 2 sub-groups:
This case will talk about the pre-sale subgroup.
The essential role for presale team is:
1. Generating revenues for the company.
2. Call on existing or potential customers to reassess their telecom networking needs.
3. After that team creates a service plan that outlines needs for equipment, software, and service. Team members highly depend on each other to create such plans
4.