Unit 7 M2
“M3: Compare and contrast the personal selling skills and processes used in two different selling situations”
Introduction:
In this task I am going to compare and contrast the personal selling skills and processes used in the two different situations. One situation is over the phone and the other one is face to face communication.
Comparison: In both situations the seller over the phone and the person speaking face to face have to greet the customers because they want to tell the customers that they are welcome to talk to them. This also creates a good impression to the customers because then they feel more welcome. You need to have good listening skills because when you ask a customer how can they help you and when he/she tells you the problem then you need to listen carefully to be able to help them out. Otherwise if you do not do that then you might show the customer wrong product and they will might …show more content…
By this it will increase the reputation of the business and it will also increase the profit. They will also get more customers every time. This can only happen if the sales people are given training about the product knowledge.
For example if a customer come up to you, asking about a product which is currently out of stock. Then you should be able to show the customer another similar product or if the customer really wants that product then you could tell them that they could reserve it for you at another branch which is near to the customer so they can just go and purchase that item. You need to have planned how you are going to handle customers when the product which they need is out of stock, or when the customer does not like the product you show them. You also need to kwon how you are going to make sales.
2. Meeting and greeting the
Introduction:
In this task I am going to compare and contrast the personal selling skills and processes used in the two different situations. One situation is over the phone and the other one is face to face communication.
Comparison: In both situations the seller over the phone and the person speaking face to face have to greet the customers because they want to tell the customers that they are welcome to talk to them. This also creates a good impression to the customers because then they feel more welcome. You need to have good listening skills because when you ask a customer how can they help you and when he/she tells you the problem then you need to listen carefully to be able to help them out. Otherwise if you do not do that then you might show the customer wrong product and they will might …show more content…
By this it will increase the reputation of the business and it will also increase the profit. They will also get more customers every time. This can only happen if the sales people are given training about the product knowledge.
For example if a customer come up to you, asking about a product which is currently out of stock. Then you should be able to show the customer another similar product or if the customer really wants that product then you could tell them that they could reserve it for you at another branch which is near to the customer so they can just go and purchase that item. You need to have planned how you are going to handle customers when the product which they need is out of stock, or when the customer does not like the product you show them. You also need to kwon how you are going to make sales.
2. Meeting and greeting the