unit 501 questions SHC51
Holistic/Direct Observation/Witness Statement Professional Discussion/Questioning Record
Training Adviser Name:
Learner Name:
Witness Name and relationship to learner:
Setting: Date:
Unit Outcomes & Evidence
Unit 501 (SHC51)
Outcome 1.1: How do you review the range of individuals and groups in your workplace whose communication needs must be addressed?
As an assistant manager I have a responsibility to my residents, to accommodate, and provide support for all residents, and their individual communication needs. By performing assessments with individual residents, I am able to understand the problems they have with communication, and actions and aids we can supply, to enable them to communicate effectively. In assessing communication needs, I need to consider each individual, and cater for the individual’s needs. I need to consider ‘groups’ of individuals, for instance males/females, foreign speaking users, deaf/Blind users etc. The actions and aids we supply for communication needs should benefit not just the individual, but the group of service users as a whole, and encourage interaction, inclusion, and social contacts. Regular reviews should be performed to ensure individual needs are being met and I do this during my 3 monthly care plan reviews.
Outcome 1.2: Explain how you support effective communication within your job role
To support effective communication within my job role I encourage the staff and clients to discuss any concerns or suggestions they may have to improve the care and service we provide. This Is done through supervisions/appraisals and we also give the staff the opportunity to make suggestions in our staff meetings. Staff are encouraged to put any points they would like to raise in writing and hand to myself or the manager for team discussion at the meeting. Our clients have the opportunity to raise any issues or concerns at the resident meetings that are held every two months, and also via their
Training Adviser Name:
Learner Name:
Witness Name and relationship to learner:
Setting: Date:
Unit Outcomes & Evidence
Unit 501 (SHC51)
Outcome 1.1: How do you review the range of individuals and groups in your workplace whose communication needs must be addressed?
As an assistant manager I have a responsibility to my residents, to accommodate, and provide support for all residents, and their individual communication needs. By performing assessments with individual residents, I am able to understand the problems they have with communication, and actions and aids we can supply, to enable them to communicate effectively. In assessing communication needs, I need to consider each individual, and cater for the individual’s needs. I need to consider ‘groups’ of individuals, for instance males/females, foreign speaking users, deaf/Blind users etc. The actions and aids we supply for communication needs should benefit not just the individual, but the group of service users as a whole, and encourage interaction, inclusion, and social contacts. Regular reviews should be performed to ensure individual needs are being met and I do this during my 3 monthly care plan reviews.
Outcome 1.2: Explain how you support effective communication within your job role
To support effective communication within my job role I encourage the staff and clients to discuss any concerns or suggestions they may have to improve the care and service we provide. This Is done through supervisions/appraisals and we also give the staff the opportunity to make suggestions in our staff meetings. Staff are encouraged to put any points they would like to raise in writing and hand to myself or the manager for team discussion at the meeting. Our clients have the opportunity to raise any issues or concerns at the resident meetings that are held every two months, and also via their