UHC Cbcm's Analysis
Over the past 2 -3 months Kelly has repeatedly been recognized by provider's during my face-to-face visits, they have described her as an exceptional advocate for our members and valued collaborator to our providers. One-on-one provider visits are primarily led by the providers to address the topics they feel would be most helpful for them, which almost always leads to requests for a specific guided training or claim resolutions; so it was especially rare and inspiring to have several of them voluntarily make it a point to identify and praise one of our UHC CBCM's. It was encouraging to hear their perspective on how dedicated Kelly is to her members, and how reliable they find her to be in working with them to address any obsticles they may