Preview

Tqm Syllabus

Satisfactory Essays
Open Document
Open Document
1344 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Tqm Syllabus
DEPARTMENT OF BUSINESS MANAGEMENT
ST JOSEPH’S PG COLLEGE
UNIT PLANNER

NAME OF THE LECTURER: K.Srivani CLASS: MBA II YEAR I SEMESTER SUBJECT: TOTAL QUALITY MANAGEMENT

UNIT I:TQM HISTORY & EVOLUTION

|TOPIC |CONTENT |BOOK CHAPTER & PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS |
|Connotations of Quality|Definitions |Total Quality Management: Dale Besterfield –Pages |2 |Lecture Method; Brainstorming/Quiz |
| |Awareness |13-20 | |Teaching Aid –PPT-Intro |
| |Quality Framework | | | |
| |Quality Equation Q=P/E | | | |
|Dimensions of Quality |Product-Garvin’s Nine Dimensions Features; Conformance |Total Quality Management: Dale Besterfield –Pages |1 |Lecture /Discussion –PPt |
| |etc., |21-27 | | |
| |Services: The P-C-P Model | | | |
| |Peripheral-Core-Pivotal Characteristics Model. |TQM in the Service Sector: R P Mohanty Pages 59-60 |
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Omis 5210 Quiz 1
    • 1000 Words
    • 4 Pages

    Omis 5210 Quiz 1

    2) In the article “Eight Dimensions of Quality”, conformance to customer requirements is a generic definition of quality. To control quality the management of a process must:…

    • 1000 Words
    • 4 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Gscm
    • 799 Words
    • 4 Pages

    Gscm

    Quality: The details product specification and independent quality control inspection must to done for maintain the quality of the product.…

    • 799 Words
    • 4 Pages
    Good Essays
    Read More
  • Best Essays

    Gdtlls - 6fe007 Education and Training the Wider Context and Professional Development
    • 3687 Words
    • 15 Pages

    Gdtlls - 6fe007 Education and Training the Wider Context and Professional Development

    The aim of this learning objective is to produce a critical evaluation-report on quality using a case study. Wallace and Gravells define quality as “the level to which a product or service meets the needs of the customer” (2007, p. 113). It can also be thought of in terms of value for money and maintaining standards. However, customers do not always know what they need or what should be included as part of a product. Value for money is subjective and can be complicated by preconceptions of more expensive products as being better quality and cheaper ones as being poorer quality. Moreover, maintaining standards does not mean keeping everything the same: rather, a product must be developed and improved upon in order to keep up-to-date and reflect advances in the sector. Quality can only be achieved through a process of quality assurance and dedication to total quality management (TQM) which requires long-term commitment to a culture of quality at all levels.…

    • 3687 Words
    • 15 Pages
    Best Essays
    Read More
  • Good Essays

    Scharffen Berger Chocolate Maker
    • 4066 Words
    • 17 Pages

    Scharffen Berger Chocolate Maker

    Quality of a product can be mainly assessed from a manufacturer and a customer point of view.…

    • 4066 Words
    • 17 Pages
    Good Essays
    Read More
  • Satisfactory Essays

    Tqm Quiz
    • 416 Words
    • 2 Pages

    Tqm Quiz

    Note: Your Dashboard will show this lesson is complete the next time you click the Dashboard link. * = Your answer was correct * = Your answer was incorrect and the correct answer is in red.…

    • 416 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Satisfactory Essays

    buad3030 studyguide
    • 813 Words
    • 3 Pages

    buad3030 studyguide

    10. What is TQM and why is it important to an organization’s success? (p 59)…

    • 813 Words
    • 3 Pages
    Satisfactory Essays
    Read More
  • Best Essays

    The Impact of Management Planning on the Demise of Arthur Andersen
    • 1470 Words
    • 6 Pages

    The Impact of Management Planning on the Demise of Arthur Andersen

    Jeffs, L. (2005). Mea culpa. Quality World, 31(8), 19-20. Retrieved May 24, 2008, from EBSCOhost database.…

    • 1470 Words
    • 6 Pages
    Best Essays
    Read More
  • Powerful Essays

    Self-Managed Work Teams
    • 3356 Words
    • 14 Pages

    Self-Managed Work Teams

    29. Stein, R.E., Next Phase of Total Quality Management, Marcel Dekker, Inc., Boston, MA, 1994, pp. 103-23.…

    • 3356 Words
    • 14 Pages
    Powerful Essays
    Read More
  • Satisfactory Essays

    Cignet Gone Wrong
    • 522 Words
    • 3 Pages

    Cignet Gone Wrong

    References: Davis, S. & Goetsch, D. (2010). Quality Management for Excellence: Introduction to Total Quality. Upper Saddle River. NJ: Prentice Hall…

    • 522 Words
    • 3 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Improve Work Climate Case Study
    • 1162 Words
    • 5 Pages

    Improve Work Climate Case Study

    Deploying the TQM principles and practices facilitates substantial improvement by the company based on processes, systems and products. In regard to growth through products, TQM facilitates improvements to the existing products while simultaneously going towards developing products that are both new and market-trendy (Liepiņa, Lapiņa, & Mazais, 2014). Whereas, in opting for process improvement, adopting TQM promotes growth through increased productivity levels while in the case of addressing systems, growth is attributed to TQM reconstructing the company from within (ASQ,…

    • 1162 Words
    • 5 Pages
    Good Essays
    Read More
  • Good Essays

    Tqm in Universities
    • 60729 Words
    • 243 Pages

    Tqm in Universities

    A dissertation submitted in partial fulfillment of the requirements for the degree of DOCTOR OF PHILOSOPHY in INDUSTRIAL AND SYSTEMS ENGINEERING by José Carlos Flores-Molina 2011…

    • 60729 Words
    • 243 Pages
    Good Essays
    Read More
  • Powerful Essays

    Porters five model
    • 3686 Words
    • 17 Pages

    Porters five model

    References: Agus, A. (2005). The structural linkages between TQM, product Quality performance, and business performance: preliminary…

    • 3686 Words
    • 17 Pages
    Powerful Essays
    Read More
  • Good Essays

    Tqm-Notes for Mba Student
    • 465 Words
    • 2 Pages

    Tqm-Notes for Mba Student

    BA 9203 TOTAL QUALITY MANAGEMENT Anna University Question bank, question paper pervious year question paper for Unit 1 unit 2 unit3 unit 4 unit 5,important 2 marks and 16 marks questions…

    • 465 Words
    • 2 Pages
    Good Essays
    Read More
  • Good Essays

    Quality of Design
    • 763 Words
    • 4 Pages

    Quality of Design

    Throughout the development process there are several aspects that need to be accounted for, quality being one of the most important. Quality of design and Quality of a new product are both significant aspects to consider when a product is being developed and while a product is on the market. Assessing the quality of industrial design allows specific questions to be answered which give the manufacturers a better understanding of how successful the product will be in comparison to its competitors. Quality Design will also tell the manufacturer what impacts the product might have on the environment. Product quality plays a significant role in the production process; a product must be of high quality to accomplish the overall goal of the manufacturer.…

    • 763 Words
    • 4 Pages
    Good Essays
    Read More
  • Powerful Essays

    PEST Analysis of Proton
    • 1785 Words
    • 8 Pages

    PEST Analysis of Proton

    7. Atul Gupta, Jason C. McDaniel, S. Kanthi Herath, (2005) "Quality management in service firms: sustaining structures of total quality service", Managing Service Quality, Vol. 15 Iss: 4, pp.389 – 402.…

    • 1785 Words
    • 8 Pages
    Powerful Essays
    Read More

Related Topics