Tqm in Universities
Florida International University
FIU Digital Commons
FIU Electronic Theses and Dissertations University Graduate School
3-24-2011
A Total Quality Management Methodology for Universities
Jose C. Flores-Molina
Florida International University, jflor022@fiu.edu
Follow this and additional works at: http://digitalcommons.fiu.edu/etd Recommended Citation
Flores-Molina, Jose C., "A Total Quality Management Methodology for Universities" (2011). FIU Electronic Theses and Dissertations. Paper 375. http://digitalcommons.fiu.edu/etd/375
This work is brought to you for free and open access by the University Graduate School at FIU Digital Commons. It has been accepted for inclusion in FIU Electronic Theses and Dissertations by an authorized administrator of FIU Digital Commons. For more information, please contact dcc@fiu.edu.
FLORIDA INTERNATIONAL UNIVERSITY Miami, Florida
A TOTAL QUALITY MANAGEMENT METHODOLOGY FOR UNIVERSITIES
A dissertation submitted in partial fulfillment of the requirements for the degree of DOCTOR OF PHILOSOPHY in INDUSTRIAL AND SYSTEMS ENGINEERING by José Carlos Flores-Molina 2011
To: Dean Amir Mirmiran College of Engineering and Computing This dissertation, written by José Carlos Flores-Molina, and entitled A Total Quality Management Methodology for Universities, having been approved in respect to style and intellectual content, is referred to you for judgment. We have read this dissertation and recommend that it be approved.
Shih-Ming Lee
Ronald Giachetti
Irtishad Ahmad
Chin-Sheng Chen, Major Professor
Date of Defense: March 24, 2011 The dissertation of José Carlos Flores-Molina is approved.
__________________________________ Dean Amir Mirmiran College of Engineering and Computing
__________________________________ Interim Dean Kevin O 'Shea University Graduate School
Florida International University, 2011
ii
© Copyright 2011 by José Carlos Flores-Molina All rights reserved.
iii
FIU Digital Commons
FIU Electronic Theses and Dissertations University Graduate School
3-24-2011
A Total Quality Management Methodology for Universities
Jose C. Flores-Molina
Florida International University, jflor022@fiu.edu
Follow this and additional works at: http://digitalcommons.fiu.edu/etd Recommended Citation
Flores-Molina, Jose C., "A Total Quality Management Methodology for Universities" (2011). FIU Electronic Theses and Dissertations. Paper 375. http://digitalcommons.fiu.edu/etd/375
This work is brought to you for free and open access by the University Graduate School at FIU Digital Commons. It has been accepted for inclusion in FIU Electronic Theses and Dissertations by an authorized administrator of FIU Digital Commons. For more information, please contact dcc@fiu.edu.
FLORIDA INTERNATIONAL UNIVERSITY Miami, Florida
A TOTAL QUALITY MANAGEMENT METHODOLOGY FOR UNIVERSITIES
A dissertation submitted in partial fulfillment of the requirements for the degree of DOCTOR OF PHILOSOPHY in INDUSTRIAL AND SYSTEMS ENGINEERING by José Carlos Flores-Molina 2011
To: Dean Amir Mirmiran College of Engineering and Computing This dissertation, written by José Carlos Flores-Molina, and entitled A Total Quality Management Methodology for Universities, having been approved in respect to style and intellectual content, is referred to you for judgment. We have read this dissertation and recommend that it be approved.
Shih-Ming Lee
Ronald Giachetti
Irtishad Ahmad
Chin-Sheng Chen, Major Professor
Date of Defense: March 24, 2011 The dissertation of José Carlos Flores-Molina is approved.
__________________________________ Dean Amir Mirmiran College of Engineering and Computing
__________________________________ Interim Dean Kevin O 'Shea University Graduate School
Florida International University, 2011
ii
© Copyright 2011 by José Carlos Flores-Molina All rights reserved.
iii
Citations: December 15th, 2011 March 15th, 2012 July 15th 2012 Act Due Date September1 5th, 2011 February 15th, 2012 April15th, 2012 August 15th 2012