Therapeutic Communication
This chapter talks about communicating with patients and co-workers. Communication can be defined as the exchange of information between two or more people and it can be either verbal or non-verbal which includes body language, facial expressions, personal appearance, eye contact, touch and voice. The chapter also talked about how to improve our communication skills and provides the opportunity to learn the importance of effective and culturally competent communication. Therapeutic communication is the heart of interaction. Therapeutic relationship demand empathy, genuineness, positive regard, and self-awareness. The purpose of this is to establish trust and demand empathy rather than sympathy, and also require an accepting nonjudgmental attitude.