The Influence of Using Sequentra®
SAN BEDA COLLEGE
GRADUATE SCHOOL OF BUSINESS
MENDIOLA, MANILA
RESEARCH Methodology
The Influence of Using Sequentra® on the Johnson Controls Inc. – Global WorkPlace Knowledge Centre’s (JCI-GWK) Transaction Management and Lease Administration Services and to the Clients
SUBMITTED TO:
Dr. Milagros Malaya
SUBMITTED BY:
Mark Anthony M. Villasis
DATE
February 05, 2011
TABLE OF CONTENTS
I. Background of the Study 2
II. Statement of the Problem 3
III. Objectives of the Study: General and Specific 4
IV. Significance of the Study 4
V. Review of Related Literature 5
VI. Integration of Literature Findings 8
VII. Assumptions of the Study 8
VIII. Operational Definition of Terms 9
IX. Conceptual & Operational Framework 12
X. Scope and Limitations 13
XI. Hypotheses 13
XII. Bibliography 14
XIII. Appendices 15
I. Background of the Study
The business process outsourcing (BPO) invests heavily with technology and infrastructure. The Philippines to date is at par with the world’s best in technology. Due to their substantial investment in systems, networks, security, and software, most global BPO providers look for highly transactional, technology-intensive work such as portfolio database management, payroll, and records management to achieve the highest profit.
With the global marketplace becoming increasingly competitive and the insatiable appetite for business information, the volume of data that must be managed and assimilated is growing at an exponential rate. Global corporations require standard processes, consistent data to enable global consolidation and the ability to transform raw data into business intelligence to support better decision making. In many cases, regions, countries and even cities have different finance systems, computerized maintenance management systems, purchase order processing and call centre platforms with inconsistent data capture and coding. Just to add to the
GRADUATE SCHOOL OF BUSINESS
MENDIOLA, MANILA
RESEARCH Methodology
The Influence of Using Sequentra® on the Johnson Controls Inc. – Global WorkPlace Knowledge Centre’s (JCI-GWK) Transaction Management and Lease Administration Services and to the Clients
SUBMITTED TO:
Dr. Milagros Malaya
SUBMITTED BY:
Mark Anthony M. Villasis
DATE
February 05, 2011
TABLE OF CONTENTS
I. Background of the Study 2
II. Statement of the Problem 3
III. Objectives of the Study: General and Specific 4
IV. Significance of the Study 4
V. Review of Related Literature 5
VI. Integration of Literature Findings 8
VII. Assumptions of the Study 8
VIII. Operational Definition of Terms 9
IX. Conceptual & Operational Framework 12
X. Scope and Limitations 13
XI. Hypotheses 13
XII. Bibliography 14
XIII. Appendices 15
I. Background of the Study
The business process outsourcing (BPO) invests heavily with technology and infrastructure. The Philippines to date is at par with the world’s best in technology. Due to their substantial investment in systems, networks, security, and software, most global BPO providers look for highly transactional, technology-intensive work such as portfolio database management, payroll, and records management to achieve the highest profit.
With the global marketplace becoming increasingly competitive and the insatiable appetite for business information, the volume of data that must be managed and assimilated is growing at an exponential rate. Global corporations require standard processes, consistent data to enable global consolidation and the ability to transform raw data into business intelligence to support better decision making. In many cases, regions, countries and even cities have different finance systems, computerized maintenance management systems, purchase order processing and call centre platforms with inconsistent data capture and coding. Just to add to the
Bibliography: Journals Bitner MJ (2001), Service and Technology: Opportunities and Paradoxes Bressolles G. (2004), The quality of electronic service, NETQUAL: scale, consequences and moderating variables, Ph.D. in Management Sciences, University of Toulouse I. Meyronin B (2004), ICT: the creation of value and differentiation in services. Manage Service Quality 14(2/3):216–225 Rolland S Wolfinbarger M. and Gilly M.C. (2003), E-TailQ: dimensionalizing, measuring and predicting retail quality, Journal of Retailing, 79, 183-198.