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System Thinking
MSc. PROJECT AND ENTERPRISE MANAGEMENT
UNIVERSITY COLLEGE LONDON
ENVSPM1 – PROJECT MANAGEMENT

Tiago Melo de B. Souto

Bartlett School, UCL

“All projects need simple processes in place to monitor and control cost, progress and quality. It is argued, however, that projects involving innovation and complexity, almost regardless of size, need a “system approach” to project management” Discuss the above statement

Word Count: 3161

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Bartlett School, UCL

Table of Contents

1. 2. 3. 4. 5.

Introduction ................................................................................................................................... 4 Traditional Management and Dynamic Environments .............................................................. 5 Innovation as a Factor of Discontinuity ...................................................................................... 6 Complexity within Project Management and System Thinking ................................................ 7 System Thinking ........................................................................................................................... 8 5.1. Equifinality: Flexibility across Systems .......................................................................... 10 5.2. Boundary and Collaboration across Agents .................................................................... 11 5.3. Integration ......................................................................................................................... 12

6. 7. 8.

Criticism of System Thinking .................................................................................................... 12 Conclusion .................................................................................................................................. 13 References ................................................................................................................................... 14

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References: Ackoff, R.L., (1971). Towards a System of System Concepts. Management Science, 17(11), pp. 661-71. Baccarini, D., (1996). The Concept of Project Complexity – a Review. International Journal of Project Management, 14, pp. 201-204. Batt, P.J., & Purchase, S., (2004). Managing Collaboration within Networks and Relationships. Industrial Marketing Management, 33(3), pp. 169-174. Bennett, J., (1991). International Construction Project Management: General Theory and Practice. Oxford: Butterworth-Heinemann. Camarinha-Matos, L.M., & Afsarmanesh, H., (2005). Collaborative Networks: A New Scientific Discipline. Journal of Intelligent Manufacturing, 16 (4-5), pp. 439-452. Cano, J.J., (2003). Critical Reflection on Information System: A Sytematic Approach. United States: Idea Group. Crawford, L. & Pollack, J., (2004). Hard and Soft Projects: a Framework for Analysis. International Journal of Project Management 22, 8, pp. 645 – 653. Damampour, F., Szabat, K.A. & Evan, W.M., (1989). The Relationship between Types of Innovation and Organizational Performance. Journal of Management Studies, 26(6), pp. 587602. Edquist, C. & McKelvey, M., (2000). Systems of Innovation: Growth, Competitiveness and Employment. Cheltenham: Edward Elgar. Egwall, M., 2002. No project is an Island: Linking Projects to History and Context. Research Policy, 32(5), pp. 789-808. Forrester, J.W. (1994). System dynamics, Systems Thinking, and Soft OR. System Dynamics Review, 10(2-3), pp. 245–256. Galanakis, K., (2006). Innovation Process. Make Sense Using Sytem Thinking. Technovation, 26(11), pp. 1222-1232. Gann, D.M., & Salter, A.J., (2000). Innovation in Project-based, Service-enhanced Firms: the Construction of Complex Products and Systems. Research Policy, 29(7-8), pp. 955–972. Gemünden, H.G., Salomo, S., & Hölzle, K., (2007). Role models for radical innovations in times of open innovation. Creativity and Innovation Management, 16 (4), pp. 408–421. Haynes, S.G., (1998). System Thinking and Learning. United States: HRD press. 14 | P a g e Bartlett School, UCL Jackson, M.C., (2003). Systems thinking: creative holism for managers. West Sussex: John Wiley & Sons Ltd. Kapsali, M., (2011). System Thinking in Innovation Project Management: A Match that Works. International Journal of Project Management, 29(4) , pp. 396-407. Kezner, H., (2009). Project Management: A System Approach to Planning, Scheduling, and Controlling. New Jersey, John Wiley. Lawrence, P.R., & Lorsch, J.W., (1967). Differentiation and Integration in Complex Organizations. Administrative Science Quarterly, 12(1), pp. 1-47. Maani, K.E, & Maharaj, V., (2004). Links Between System Thinking and Complex Decision Making. System Dynamic Review, 20(1), pp. 21-48. Morris, P.W.G., (1994). The Management of Projects. London, Thomas Telford. Ollus, M., Jansson, K., Karvonen, I., Uoti, M., & Riikonen, H., (2011). Supporting Collaborative Project Management. Production Planning and Control: The Management of Operations, 22(5-6), pp. 538-553. Ozorhon, B., Abbot, C., Aouad, G., & Powell, J., (2010). Innovation in Construction: A project Life Cycle Approach. SCRI Research Report. Salford: Design and Print Group. Perrino, A.C., & Tipping J.W., (1991). Global Management of Technology: a Study of 16 Multinationals in the USA, Europe and Japan. Technology Analysis and Strategic Management. 3(1), pp. 87-98. Salomo, S., Weise, J., & Gemünden, H.G., (2007). NPD Planning Activities and Innovation Performance: the Mediating Role of Process Management and the Moderating Effect of Product Innovativeness. Journal of Product Innovation Management. 24(4), pp. 285–302. Sheffield, J., Sankaran, S., & Haslett, T., (2012). Systems Thinking: Taming Complexity in Project Management. On the Horizon, 20(2), pp. 126 – 136. Smyth, H.J., & Morris, P.W.G., (2007). An Epistemological Evaluation of Research into Projects and their Management: Methodological Issues. International Journal of Project Management. 25(4), pp. 423 – 436. Smyth, H., & Pryke, S., 2008. Collaborative Relationships in Construction: Developing Frameworks and Networks. London, Blackwell. Thomas, J., & Mengel, T., (2008). Preparing Project Managers to Deal with Complexity – Advanced Project Management Education. International Journal of Project Management. 26(3), pp. 304-315. Tushman, M.L., (1977). Special Boundary Roles in the Innovation Process. Administrative Science Quarterly, 22(4), pp. 587-605. 15 | P a g e Bartlett School, UCL Walker, A. (2007). Project Management in Construction. Oxford: Blackwell Publishing. Williams, T., Klakegg, O.J., Walker, D.H.T., Andersen, B., & Magnussen, O.M., (2012). Identifying and Acting on Early Warning Signs in Complex Projects. Project Management Journal, 43(2), pp. 37-53. Winch, G. M., (2010). Managing Construction Projects. London: Blackwell. 16 | P a g e Bartlett School, UCL 17 | P a g e

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