Strategic Operations Management
ASSIGNMENT COVER SHEET
Name: Jacob Ntsholeng Segale
Address: 326 Fairway Drive
Goudrand Extention 3
Roodepoort
Gauteng
South Africa
Post code / Zip: 1724
Telephone No: +27720338157/+27110390572
Email Address: jacob@arasa.org.na
Date: 13/07/2012
Course Name Edexcel BTEC Level 7 Diploma in Strategic Management and Leadership
Tutor Name Clive Findlay
Assignment Name: Unit 6 Assignment: Strategic Quality Systems Management
PLEASE NOTE: YOU SHOULD INCLUDE THIS INFORMATION with EVERY ASSIGNMENT.
Table of contents
Content Page
Section 1 4
Section 2 5
Section 3 7
Section 4 12
Section 5 15
Conclusion 16
Reflection 16
Reference 17
Executive summery
Quality Management system (QMS) is one of the important systems that each organization should develop to ensure organizational performance and also to position itself among similar organisations in the same region or market.
In this assignment we look at operational management, strategic change management and quality management systems and why organisations such as ARASA should implement integrated quality management systems that can increase organizational stability and performance. We also look into the actual plan of quality management system as an example how ARASA could be a key player in human rights field or a leader in providing quality services. We also look at the importance of monitoring and evaluation as well as Kotters eight steps in change management
Section 1
Explain the importance of effective operations management in achieving organisational objectives.
Operations management is a multi-disciplinary field that focuses on managing all aspects of an organization's operations. "The typical organization consists of the integration of many different
Name: Jacob Ntsholeng Segale
Address: 326 Fairway Drive
Goudrand Extention 3
Roodepoort
Gauteng
South Africa
Post code / Zip: 1724
Telephone No: +27720338157/+27110390572
Email Address: jacob@arasa.org.na
Date: 13/07/2012
Course Name Edexcel BTEC Level 7 Diploma in Strategic Management and Leadership
Tutor Name Clive Findlay
Assignment Name: Unit 6 Assignment: Strategic Quality Systems Management
PLEASE NOTE: YOU SHOULD INCLUDE THIS INFORMATION with EVERY ASSIGNMENT.
Table of contents
Content Page
Section 1 4
Section 2 5
Section 3 7
Section 4 12
Section 5 15
Conclusion 16
Reflection 16
Reference 17
Executive summery
Quality Management system (QMS) is one of the important systems that each organization should develop to ensure organizational performance and also to position itself among similar organisations in the same region or market.
In this assignment we look at operational management, strategic change management and quality management systems and why organisations such as ARASA should implement integrated quality management systems that can increase organizational stability and performance. We also look into the actual plan of quality management system as an example how ARASA could be a key player in human rights field or a leader in providing quality services. We also look at the importance of monitoring and evaluation as well as Kotters eight steps in change management
Section 1
Explain the importance of effective operations management in achieving organisational objectives.
Operations management is a multi-disciplinary field that focuses on managing all aspects of an organization's operations. "The typical organization consists of the integration of many different