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In terms of life cycle, landline phones would fit best in which life cycle stage?
Answer: Decline

One of the most important trends in companies today is competition based on time.
Answer: true

Which of the following business enterprises would not be classified as a service? Answer: Producing MP3 players

An example of a transformation is waiting to see the doctor.
Answer: false

Operations management is the business function that plans, coordinates, and controls the resources needed to produce a company’s products and services.
Answer: true

A process that entails a high degree of customization is _____
Answer: project

A bottleneck will determine the amount of output of a process.
Answer: true

At a factory, the transformation process is a (an) BLANK change of raw materials and components into products.
Answer: physical

Marketing is the central core function of every company.
Answer: false

_____ is for highly standardized goods and services.
Answer: Continuous process

A _____ is also known as an intermittent process.
Answer: batch

_____ represents inspection.
Answer: Circle

Operations management personnel perform a variety of functions, including all of the following except ___________________.
Answer: analyzing potential mergers

• Match the following processes
Answer: spa => job shop
Answer: Ipad manufacturing => assembly
Answer: processing of U.S. Visa => batch
Answer: flour mill => continuous

An effective new product development process can generally optimize delivery time, manufacturing costs, and quality.
Answer: false

Which of the following is not true for business process reengineering?
Answer: It cannot be used to improve quality.

Operations Management is responsible for increasing the organization’s efficiency, which means the company will be able to __________.
Answer: eliminate activities that do not add value

Mass customization involves keeping products in a standard format and then adding unique components

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