Software Release Management Handbook

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Software Release Management Handbook

SAP Change Request Management
_________________________________________________________________________________
Handbook Document
SAP Business Team

Update history Version | Date | Prepared by | Reason for update | | | | | | | | | 0.1 | 2010-12-06 | Claudio Di Salvo | Basic Doc |

Approvals Version | Date | Approved by | Signature | | | | | | | | | | | | | | | | | | | | | | | | |

Copies to Name | Department | Name | Department | | | | | | | | | | | | | | | | |

Abbreviation used

Short Term | Description | SolMan | Solution Manager | ChaRM | Change Request Management Workflows in SAP SolMan | DEV | Development Server | QAS | Quality Server | Pre-PRD | Pre Production Server | PRD | Production Server |

IATA’s SAP Solution Landscape *

1 | ECC Landscape (DEV, QAS, Pre-PRD, PRD ) | 2 | BW Landscape (DEV, QAS, Pre-PRD ,PRD) | 3 | PI Landscape (DEV, QAS, Pre-PRD ,PRD, ) | 4 | EP Landscape (DEV, QAS, Pre-PRD ,PRD,) |
(*) SAP BPC Not yet integrated in SAP Netweaver, no ChaRM available
Table of contents

1 Introduction 5 Characteristics of a SAP Change Request Management Process 5 2 Driving factors for Software Release Management 5 Overview 5 The importance of Planning Projects & Maintenance 6 Working with Parallel Projects: Risk of Objects conflicts and dependencies 7 Parallel Projects Best Practises 8 Advantages of Managing Software Releases 8 Release Management Calendar 9 3 SAP Solution Manager for Operations 10 4 Projects in SAP Solution Manager 11 Overview 11 4.1 Projects phases and lifecycle 13 4.2 Implementation/Upgrade Projects 15 4.3 Maintenance Projects 15 4.4 Transactions in Change Request Management 16 4.4.1 Change Request 17 4.4.2 Change Document 18 4.4.3 Normal Correction / Development 18 4.4.4 Urgent Correction 21 4.4.5 Administration Message 22 4.4.6 Test

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