Social Media
Exploratory Social Media Project
Phase I: Identifying benefits and concerns surrounding use of social media in government
© 2009 The Research Foundation of State University of New York
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Table of Contents Introduction ................................................................................................................................................... 1 Exploratory Social Media Project .................................................................................................................. 1 Government Professional Workshops .......................................................................................................... 1 Results from state agency workshop: Values sought from social media tools......................................... 2 Results from state agency workshop: Social media issues and concerns ............................................... 4 Results from local government workshop................................................................................................. 7 Concluding remarks ...................................................................................................................................... 7 Appendix A: Values sought from social media tools..................................................................................... 9 Appendix B: Social media tools issues and concerns ................................................................................ 13 Appendix C – Exploratory Social Media Project Description ...................................................................... 19
2
Introduction
This report summarizes results from two workshops held by the Center for Technology Government at the University at Albany, with government professionals from New York State (NYS) as part of the Exploratory Social Media project. The report begins with a brief introduction to the overall project and the aim of the workshops. The following two sections provide
Phase I: Identifying benefits and concerns surrounding use of social media in government
© 2009 The Research Foundation of State University of New York
ii
Table of Contents Introduction ................................................................................................................................................... 1 Exploratory Social Media Project .................................................................................................................. 1 Government Professional Workshops .......................................................................................................... 1 Results from state agency workshop: Values sought from social media tools......................................... 2 Results from state agency workshop: Social media issues and concerns ............................................... 4 Results from local government workshop................................................................................................. 7 Concluding remarks ...................................................................................................................................... 7 Appendix A: Values sought from social media tools..................................................................................... 9 Appendix B: Social media tools issues and concerns ................................................................................ 13 Appendix C – Exploratory Social Media Project Description ...................................................................... 19
2
Introduction
This report summarizes results from two workshops held by the Center for Technology Government at the University at Albany, with government professionals from New York State (NYS) as part of the Exploratory Social Media project. The report begins with a brief introduction to the overall project and the aim of the workshops. The following two sections provide