Skills Workshop 25
REPORT WRITING –
SKILLS WORKSHOP
TABLE OF CONTENTS:
Introduction
Submitted to:
Mr D. Seethiah
A. The Power of silence, illustrated by role play (SALE OF
CAR)
B. Communication skills at work, illustrated by video
(MANAGING CUSTOMER COMPLAINTS)
Prepared by:
Nadia Nosheen Nunkoo (1420106)
MGT6003 – Negotiation and Communication
Skills for Managers
MBA – FINANCIAL SERVICES (YR 1 SEM 2)
25th April 2015
0|Page
C. Negotiation skills, illustrated by role play
(NEGOTIATING FOR SALARY INCREASE)
INTRODUCTION
“Communication is the process of conveying information and meaning” (Achua & Lussier,
2010). Real effective communication therefore takes place when all parties get the same understanding of the message from the same perspective (deeper meaning). At any level of the organisation and, more critically, at leadership level, communication is crucial. Accuracy is critical and good vocabulary is essential. The ability of the leader to read, write, speak and otherwise communicate (body language e.g.) can have a huge impact on oneself and on the audience. In fact, this report has been written to address three main aspects of the five-week workshop we attended regarding the communication skills workshop:
A. The Power of Silence
B. Communication skills at work
C. Negociation skills
A. THE POWER OF SILENCE
Silence is a complex and complicated cultural phenomenon. While it is common to view silence as the opposite of speech, it is also noted that silence indeed complements speech. Furthermore, silence can be intentional or unintentional. Intentional silence may be a deliberate cultural practice that aims at facilitating introspection and self-discipline. At the same time, the practice of presumably unintentional silence may originate from long-term acculturation and embodies semiotic experiences. In a nutshell, both intentional unintentional silences have multiple meanings that are open to varied interpretations. In effect, silence is both the signifier and the signified.
SKILLS WORKSHOP
TABLE OF CONTENTS:
Introduction
Submitted to:
Mr D. Seethiah
A. The Power of silence, illustrated by role play (SALE OF
CAR)
B. Communication skills at work, illustrated by video
(MANAGING CUSTOMER COMPLAINTS)
Prepared by:
Nadia Nosheen Nunkoo (1420106)
MGT6003 – Negotiation and Communication
Skills for Managers
MBA – FINANCIAL SERVICES (YR 1 SEM 2)
25th April 2015
0|Page
C. Negotiation skills, illustrated by role play
(NEGOTIATING FOR SALARY INCREASE)
INTRODUCTION
“Communication is the process of conveying information and meaning” (Achua & Lussier,
2010). Real effective communication therefore takes place when all parties get the same understanding of the message from the same perspective (deeper meaning). At any level of the organisation and, more critically, at leadership level, communication is crucial. Accuracy is critical and good vocabulary is essential. The ability of the leader to read, write, speak and otherwise communicate (body language e.g.) can have a huge impact on oneself and on the audience. In fact, this report has been written to address three main aspects of the five-week workshop we attended regarding the communication skills workshop:
A. The Power of Silence
B. Communication skills at work
C. Negociation skills
A. THE POWER OF SILENCE
Silence is a complex and complicated cultural phenomenon. While it is common to view silence as the opposite of speech, it is also noted that silence indeed complements speech. Furthermore, silence can be intentional or unintentional. Intentional silence may be a deliberate cultural practice that aims at facilitating introspection and self-discipline. At the same time, the practice of presumably unintentional silence may originate from long-term acculturation and embodies semiotic experiences. In a nutshell, both intentional unintentional silences have multiple meanings that are open to varied interpretations. In effect, silence is both the signifier and the signified.