References: Buttle, F. (1997). ISO 9000: marketing motivations and benefits. International Journal of Quality & Reliability Management. 14 (9). Goetsch, D.L., & Davis, S.B. (2013). Quality Management for Organizational Excellence Seventh Edition. New Jersey: Prentice Hall. ISBN-13: 978-0-13-255898-3. Hoyle, D. (2010). ISO 9000 Quality Systems Handbook 6th Edition - updated for the ISO 9001:2008 standard. Elsevier Limited. Kelchner, L., & Demand, M. (n.d.). Advatnages and Disadvantages of Total Quality Management Strategies. Chron: Small Business. http://smallbusiness.chron.com/advantages-disadvantages-total-quality-management-strategies-22160.html. Melsa, L. (n.d.) Principles and Tools of Total Quality Management. Systems Engineering and Management for Sustainable Development. http://www.eolss.net/sample-chapters/c15/e1-28-04-09.pdf. Powell, T. (1995) Total Quality Management as Competitive Advantage: A Review and Empirical Study. Strategic Management Journal. 16, 15-37.
References: Buttle, F. (1997). ISO 9000: marketing motivations and benefits. International Journal of Quality & Reliability Management. 14 (9). Goetsch, D.L., & Davis, S.B. (2013). Quality Management for Organizational Excellence Seventh Edition. New Jersey: Prentice Hall. ISBN-13: 978-0-13-255898-3. Hoyle, D. (2010). ISO 9000 Quality Systems Handbook 6th Edition - updated for the ISO 9001:2008 standard. Elsevier Limited. Kelchner, L., & Demand, M. (n.d.). Advatnages and Disadvantages of Total Quality Management Strategies. Chron: Small Business. http://smallbusiness.chron.com/advantages-disadvantages-total-quality-management-strategies-22160.html. Melsa, L. (n.d.) Principles and Tools of Total Quality Management. Systems Engineering and Management for Sustainable Development. http://www.eolss.net/sample-chapters/c15/e1-28-04-09.pdf. Powell, T. (1995) Total Quality Management as Competitive Advantage: A Review and Empirical Study. Strategic Management Journal. 16, 15-37.